UK. P&O Ferries has been rated one of the ten best companies in the UK for its customer service, with standards described as “world class” by the Institute of Customer Service.
The Institute surveyed 25,000 people for its UK Customer Satisfaction Index, which scored P&O Ferries at 83.9%.
Jo Causon, the Institute’s Chief Executive, said it was an “exceptional result” to score above 80%, which she described as the “benchmark for world-class customer service”.
Companies are evaluated on 20 factors of customer satisfaction in five key areas: professionalism, problem-solving, timeliness, quality and efficiency and ease of doing business.
P&O Ferries Chief Executive Helen Deeble said: “I’m delighted that the efforts of our staff have been recognised in this way and it will spur us on to strive even harder in future.”
The ten organisations giving the best customer service in the survey (scored out of 100) were:
John Lewis (90.9)
Fire Service (89.9)
Waitrose (87.1)
M&S food (87.0)
Ambulance Service (86.4)
Mazda (86.2)
RAC (86.0)
M&S non-food (84.5)
P&O Ferries (83.9)
Center Parcs (83.8)
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