NETHERLANDS. Schiphol Group issues awards every year to its best airlines and best concessionaires (which is divided into best retail concession and best concession for food & beverages and services). In the retail category Gassan Diamonds has been named as this year’s winner. Schiphol said Gassan won the award due to a very wide assortment, up to date products, clear and good customer orientation and its good relationship with Schiphol Group.
Schiphol’s senior commercial manager Johan van Streun added that Gassan managing director Benno Leeser was also praised due to his role in the airport’s marketing committee and chairman of the retailers.
HMSHost got the award in the food & beverage category and was praised for its drive in seeking out new opportunities such as the recently-opened sushi bar. Other factors were its good financial results for both the operation and Schiphol, its good focus on the customer and a good relationship with Schiphol Group.
