Tourvest secures double contract success with British Airways

UK. British Airways has awarded Tourvest Inflight Retail Services the contract to manage the airline’s new short-haul food and beverage service. Tourvest has also extended its contract to supply and manage the duty free service to British Airways throughout the world, which it has held since January 2012.

Clive Jones: Delight at Tourvest’s double contract gain with British Airways

The new catering service will enable customers to purchase Marks & Spencer Food on the Move options on British Airways’ short-haul and domestic flights from January 2017. It follows extensive customer research and feedback, which found that travellers want more choices that reflect their on-the-go preferences.

Tourvest is working with British Airways and Marks & Spencer in order to design the menu, which will include a number of great fresh options as well as ambient products that are easy for customers to eat on the flight or take with them for their onward journey.

British Airways’ Director of Customer Experience Troy Warfield said: “The logistics, delivery and value proposition of both our new short-haul catering option, together with our duty free service are incredibly important to the experience our customers receive. We needed a company capable of dealing with the scale and complexity of our operation, and we believe Tourvest is the perfect option.”

Tourvest Inflight Retail Services Chief Executive Officer Clive Jones said: “We are incredibly proud to be managing such a critical move for British Airways. It’s a real honour for our business to be associated with such British giants as British Airways and Marks & Spencer.”

Both contracts have been awarded following a bid process led by International Airlines Group (IAG), British Airways’ parent company.

Tourvest Inflight Retail Services adds the short-haul food & beverage service to its extended duty free contract with the airline


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