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Recognising achievement: Thomas Cook Airlines’ OMG! Award winners 2016 |
UK. Alpha LSG says it will make further investment in Thomas Cook Airlines’ cabin crew over the next five years.
The additional investment will reinforce support “to deliver the best possible results” from inflight retail sales, the Alpha Flight Group and LSG Sky Chefs joint venture said.
The news was announced at the end of the two-day OMG! Conference, Training and Awards event for the airline’s cabin crew, held in London last week (13-14 April).
Alpha LSG In-Flight Retail & Managed Services Director Alan Hayes said: “Alpha LSG will invest even further over the next five years to give cabin crews the tools they need to maintain and build on the phenomenal service provided onboard, day-in day-out, to customers and reach new levels in terms of sales. And that investment – driving recognition for a job well-done is what OMG! is all about.”
The OMG! event featured a series of workshops and seminars aimed at helping the airlines attain even better commercial results and to improve customer service, and culminated in an awards dinner to recognise the achievements of the best performing cabin crew.
Thomas Cook Airlines Head of Cabin Crew UK and Group Head of Service and Sales Training Maggie Kennedy said of the event: “I have been totally blown away by the teamwork and enthusiasm from all of the guys here from all four of our airlines. This is such a great training event. It’s all about the way we sell and how we sell to provide the fantastic service that Thomas Cook Airlines passengers expect.”
Here is a complete list of the OMG! Award winners:
Best Golden Ticket Winner
Winner: Tina Scoffham – East Midlands
Runners-up: Ian O’Connell – Manchester & Jamie Lee Harrison – Manchester
Best Base for Highest Incentive Participation
Cardiff
Top Incentive Winner Summer 2015
Aron Wallis – Birmingham
OMG! Outstanding Positive Approach to Learning & Sales
Philip Hayes, Manchester; Carolyn Byers (Russell), Glasgow; and Allan Muscato, Scandinavia
Special Recognition Award – Commitment & Dedication to Onboard Sales
Nicole Roettger – Condor; Pamela Hamburger – Condor; Vanessa Vanderveken – Belgium; Trine Nøss – Scandinavia; and Ryan Lawrence – London Gatwick
Special Recognition Award – Commitment to Incentive Participation
Elaine MacGeekie – Newcastle and Brian Quinn – Belfast
Highest Average SPH
Winner: Lorraine McCulloch – Glasgow
Runner-up: John Burke – Glasgow
Overall Winner of OMG! 2016
Cara Tunstell – Manchester
