Environmental, Social & Governance
On location: How ATÜ Duty Free ambition is shaping a new Antalya Airport retail experience
In words, images and video we profile the duty-free offer at Antalya International Airport with ATÜ Duty Free President and CEO Ersan Arcan.
Interview: ARI Global Head of Marketing Sarah Jane Lynch on culture, commercial impact and the human connection
ARI Global Head of Marketing Sarah Jane Lynch assesses culture as a strength, what authenticity really means and how the ‘Joy On Your Way’ brand platform continues to carry deep meaning for colleagues today.
Aeropuertos Uruguay enhances inclusive travel with Quiet Space at Carrasco International Airport
By providing a low-stimulation environment for passengers seeking sensory or emotional regulation, the Quiet Space reinforces the airport company’s commitment to accessibility across every stage of the passenger journey, while fostering a more inclusive and barrier-free travel experience.
ARI ‘Joy Wall’ captures the human connections at the heart of its global network
A live ‘Joy Wall’ took centre stage in ARI’s National Day of Joy celebrations, inviting colleagues across the retailer’s global network to share photographs of moments that bring them joy.
ARI North America shines a light on Canadian hospitality amid National Day of Joy celebrations
“Joy On Your Way starts with our people,” says Head of Marketing Katherine Sullivan. “Every day, our teams bring warmth, personality and a distinctly Canadian welcome to travellers passing through our stores.”
Cyprus Duty Free celebrates National Day of Joy with packed programme of activities
At Larnaca and Paphos airports, the activations “created moments of surprise and delight during the busy summer travel season”, says the company.
Portugal Duty Free extends ARI’s ‘Joy Day’ into month-long cultural and community celebration
At Portugal Duty Free, ‘Joy Month’ aims to create joy through “everyday interactions, memorable customer experiences and meaningful connections between colleagues, travellers and local communities”.
Creating connections with colleagues and customers – ARI marks National Day of Joy
As leading travel retailer ARI celebrates National Day of Joy, Chief Joy Ambassador Paula Pryor talks about nurturing a ‘joy mindset’, creating a culture where people feel valued and supported and why small, thoughtful actions make the difference.
Interview: Airport Dimensions on how traveller expectations are reshaping the airport journey
We are pleased to publish a new video & podcast interview in partnership with Airport Dimensions; based on extensive research, it homes in on traveller views of the airport experience today.
ARI marks three years of ‘Joy On Your Way’ brand expression with multi-faceted campaign
Three years after launching ‘Joy On Your Way’, ARI brings colleagues together worldwide to celebrate the people and connections behind its global brand expression.
Interview: ARI CEO Ray Hernan talks people and principles as National Day of Joy nears
ARI CEO Ray Hernan assesses why National Day of Joy (24 June) matters, the role of front-line teams in delivering memorable experiences and how the ‘Joy On Your Way’ brand platform continues to resonate.
ARI set to mark National Day of Joy with global campaign and Moodie Davitt makeover
The National Day of Joy campaign (24 June) is being celebrated by ARI through the week ahead with a striking makeover of The Moodie Davitt Report desktop homepage along with an elegantly curated treatment of our mobile website.
