NETHERLANDS. Amsterdam Airport Schiphol has launched a four-month pilot Click & Collect shopping scheme in partnership with Schiphol Airport Retail (SAR) and Kappé Schiphol. For the first time at Schiphol, it allows passengers to view and reserve products online before they travel, using the airport website Schiphol.nl.
Initially the offer includes fragrances & cosmetics, sunglasses, liquor and confectionery. Travellers can order their products online up to two hours before departure, and pay on collection. Pick-up points are the SAR and Kappé shops in Lounges 1, 2 and 3.
Senior Manager Marketing & Customer Experience at Amsterdam Airport Schiphol Wieke Vrielink said: “It’s clear from our passenger surveys that consumers like to be able to browse through Schiphol’s product range online. By giving them this option, we’re responding to consumers’ need to be served through multiple channels. And, clearly, during the pilot we’ll see whether this makes things easier for passengers and makes their journey through our airport smoother.”
