IRELAND/INTERNATIONAL. ARI’s travel retail podcast, In Brief, returns for a second series following its debut in November. This season features conversations with key figures within ARI responsible for bringing ‘Joy on your way’ to life across its global estate.
Hosted by ARI Global Research & Insights Manager Deirdre Roache, the series explores the company’s operations and ambitions while introducing the people behind the business.
In Brief season two episode one is now streaming on major podcast platforms and on ARI’s website, with new episodes released weekly.
This season’s guests share insights on key industry topics from customer expertise to digital transformation and modern store design.
In the first episode, ARI Chief Commercial Officer & Deputy CEO Anthony Kenny discusses the company’s focus on customer experience and how partnerships form the foundation of its business.
Upcoming episodes will feature Global Head of eCommerce & Innovation Sarah Jane Lynch, who will explore the impact of digital transformation and innovation on ARI’s operations.
ARI Middle East Project & Design Manager Tracy Ross will talk about the evolution of modern store design, the importance of sense of place and her own ESG-driven mission.
Cyprus Duty Free Retail & Marketing Manager Toni McDonald will offer a behind-the-scenes look at what makes Cyprus Duty Free distinctive.
For a broader industry perspective, daa Group CEO Kenny Jacobs will examine the modern airport experience and the role of travel retail within it.
ARI Chief Operations & Business Development Manager Nuno Amaral will discuss the refurbishment of Portugal Duty Free and what it means for the business.
Anthony Kenny kicks off the second season, highlighting ARI’s people-centric approach
ARI CEO Ray Hernan commented: “We want to drive the conversation across the industry around how we can redefine the travel retail experience and continue to grow our customer proposition.
“It was important to offer this global platform to the people who are making ‘Joy on your way’ a reality for passengers the world over, and to offer our partners and colleagues a greater insight into the ambitious journey we are on.”
Roache said: “I had the privilege of speaking with some truly inspirational figures from the wider industry for the first series of In Brief, and I was equally excited to turn the microphone within ARI for series 2.
“We speak to people from different areas of the business, from different corners of the globe, each bringing a unique and inspiring perspective on the world of travel retail.
“Their passion for the customer and their hunger to constantly elevate the customer experience is truly inspiring.”
Episodes from the first season are available here, featuring guests such as Holition CEO and Founder Jonathan Chippindale; Puig Executive Vice President Travel Retail Kaatje Noens; The Moodie Davitt Report President & Editorial Director Dermot Davitt; Bacardi Global Travel Retail Managing Director Leila Stansfield; and ARI CEO Ray Hernan. ✈
