CANADA. A series of measures to enhance passenger experience have been introduced at Calgary International Airport, amid a sharp upturn in traffic this Summer. They include the expansion of one-to-one customer services, a pre-book security service and a comprehensive passenger digital information portal.
Calgary Airport Authority said that it expects more than 13 million passengers to travel through the airport in 2022 – up from 6.3 million last year. In May, 1.3 million passengers passed through the terminal, or around 42,000 guests per day. Those numbers are expected to increase in July and August towards 50,000 daily.
As part of handling the increasing passenger numbers, the YYC Express service has been launched, a pilot programme that allows guests to book a time to go through security screening via a dedicated queue.
Calgary’s team of volunteers and customer care ambassadors has been increased – including its well-known ‘White Hat Volunteers’ and ‘Pre-Board Pals’ – to ensure passengers’ smooth passage through the airport.
Meanwhile, the new online parking reservation system enables travellers to save time and money by booking parking prior to arrival, and children’s zones and quiet spaces have been introduced as a means of reducing the stress of passing through the airport.
Finally, a new internet landing page for Calgary International travellers – Reconnect YYC – has been launched. It allows travellers to access all the information they need in a single location, including resources on when to arrive, what to pack and where to eat and shop.
Calgary Airport Authority Vice President of Operations and Infrastructure Chris Miles said: “We are preparing to welcome and support guests reconnecting with loved ones and new destinations in a new era of air travel. The travel experience is different than it was in 2020 and we are doing everything we can to help guests prepare and to take some of the turbulence out of the journey.”
Note: The Moodie Davitt Report has a regular publication titled Airport Consumer Experience, produced in association with Airport Dimensions, dedicated to airport guest services and experiences.
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