Airport Consumer Experience
“A landmark of its own and a world-leading destination” – Airport Authority Hong Kong unveils Skytopia brand for Airport City
Something extraordinary is taking shape at Hong Kong International Airport as a vast Airport City, newly named Skytopia, takes shape. The transformative development integrates commercial activities, culture, art trading, entertainment and leisure.
‘From Function to Feeling’ – GHARAGE research report sheds light on the future of airport experiences
Gebr. Heinemann’s vision hub GHARAGE has released the first in a series of reports examining shifting traveller preferences and what they mean for the future of airports.
Lotte Duty Free rolls out robotic bartender at Gimpo Airport store
The robotic bartender uses AI to analyse the customer’s facial expressions and emotions, suggesting drinks that match their mood.
“We’re taking airport relaxation to the next level” – Immersion Retail and BeRelax announce global partnership
Immersion Retail will provide smart furniture technology to transform BeRelax spa environments into immersive retail experiences.
Israel Airports Authority issues VIP Lounges tender at Ben Gurion Airport
The two winning bidders will enjoy six-year contracts, with possible extensions, at Israel’s leading international gateway.
Changi Airport launches annual shopping extravaganza after 2024 concession sales surge
Singapore Changi Airport has launched the latest edition of its signature year-round retail campaign, offering shoppers a chance to win big prizes including luxury travel packages.
Jewel Changi Airport partners with Pop Mart for vibrant Chinese New Year animation
As the only destination outside China hosting Pop Mart’s Chinese New Year-themed activation, Jewel showcases a distinctive blend of art and storytelling.
Ospree Duty Free celebrates Bollywood film ‘Fateh’ in high-profile campaign at key airports
The campaign will run until 18 January at the travel retailer’s airport stores, including Mumbai, Lucknow, Jaipur, Amritsar and Ahmedabad.
Non-aeronautical revenues boost as Sino-Singapore (Hainan) Airport Commercial Management Co is launched in Haikou
The joint venture – in which Hainan Meilan International Airport Co owns 51% and Changi Airports International 49% – has exclusive rights to manage retail, food & beverage, advertising, leisure and commercially important-person services at the Hainan capital’s gateway for ten years, starting this month.
Plaza Premium Group, Cairo Airport Company and Egypt Aviation Services strike lounge joint venture
Airport hospitality services provider Plaza Premium Group will manage, operate and commercialise six lounges across various terminals at Cairo International Airport. These will be rebranded as Plaza Premium Lounge by CAC and EAS.
Kempegowda International Airport Bengaluru’s 080 Lounges triumph at Travel + Leisure India and Condé Nast Traveler awards
080 Domestic Lounge secured ‘Best Domestic Airport Lounge’ title at Travel + Leisure India’s Best Awards, while the International Lounge was named ‘Favourite Airport Lounge’ at the Condé Nast Reader’s Choice Awards. It’s easy to see why.
The Design Solution shifts to employee ownership and strengthens leadership with new directors
The leadership team is consolidated with the appointment of Kevin Patience and Tom Johnson as new directors, both of whom have been with the company for over 10 years.
