UK. easyJet has taken the Airline of the Year prize at the Inflight Sales Person of the Year (ISPY) Awards, with Air Canada crew members also winning top sales awards.
The event took place on Friday (17 January) night in Brighton, capping the week-long ISPY event, which attracted airlines and inflight concessionaires from around the world as well as major brands and distributors.
A host of team and individual prizes were handed out at the Gala Awards, with Air Canada’s Caroline Perreault the winner of the Inflight Sales Person of the Year award. Meanwhile Perreault and fellow Air Canada crew member Hugo Phaneuf took the Inflight Sales People of the Year award.
In addition to the flight crew training and testing throughout the week, the event also hosted a trade show and sessions and workshops for airline management and concessionaires. A “˜state of the industry’ workshop on Thursday saw speakers call on the inflight retail industry to innovate, embrace technology and foster closer relationships between airlines and concessionaires.
In a surprise announcement at Friday’s awards, organisers handed Britvic Business Development Manager Bob Franks the Lifetime Achievement Award, recognising his long-term support for the event.
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Winners at the ceremony came from all around the world |
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ISPY Managing Director Christine Martin welcomes guests to the Gala Awards |
Winners and medallists:
EFFECTIVE USE OF PRODUCT KNOWLEDGE – TEAM AWARD
Gold – Jane Hardcastle and Alice White – Thomson Airways
Silver – Patrycja Walach and Catinca Stavraca – Wizz Air
Bronze – Carrie Kwong and Shafik Mohammed – Dragonair
SALES GENERATING PA – TEAM AWARD
Gold – Bao Yen and Sebastian Tan – Cathay Pacific Airways
Silver – Danny Howarth and Katy Munday – easyJet
Bronze – Helen Tsai and Alvin Sung – Cathay Pacific Airways
PRODUCT MERCHANDISING – TEAM AWARD
Gold – David Omondi and Hinal Sumaria – Kenya Airways
Silver – Meral Alici Akyürek and Sevim Maria Selametogiu – Correndon Airlines
Bronze – David Morris and Clare Thomas – Thomas Cook Airlines
SELLING WITH EMOTIONAL INTELLIGENCE – TEAM AWARD
Gold – Graham Forest and Siobhan Lees – Flybe
Silver – Rayson Ng and Helen Lau – Dragonair
Bronze – Jimena Noval and Cristina Peris Miro – Vueling
MAXIMISING SALES TECHNIQUES – TEAM AWARD
Gold – Noora Rajala and Piariina Kivenjuuri – Finnair
Silver – Ewa Chacklowska and Sandra Stojanovic – Gulf Air
Bronze – Daniela Vielitz and Sotiria Mavridou – Lufthansa
ISPY DRAGONS’ DEN
Winner – Jetstar Japan “Switch”
AIRLINE OF THE YEAR
Winner – EasyJet
Highly Commended – Cathay Pacific Airways
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easyJet took the award for Airline of the Year |
BEST BUY ONBOARD PRODUCT AT SHOW
Winner – Bottega Gold
BEST BOUTIQUE PRODUCT AT SHOW
Winner – Phillips Picopix 2340 Traveller
MASTER ISPY
Winner – Roxanne Barron – EasyJet
RAY MARTIN ACT OF KINDNESS AWARD
Winner – Joseph Darwin – Etihad Airways
INFLIGHT SALES PEOPLE OF THE YEAR 2014
Gold – Caroline Perreault and Hugo Phaneuf – Air Canada
Silver – Joe Williamson and Tracey Greig – easyJet
Bronze – Shirley Chia and Du Jian – Singapore Airlines
INFLIGHT SALES PERSON OF THE YEAR 2014 OVERALL WINNERS
Gold – Caroline Perreault – Air Canada
Silver – Katy Munday – easyJet
Bronze – Alexis Greenwood – Thomson Airways
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Air Canada’s Caroline Perreault and Hugo Phaneuf on top of the podium after taking the Inflight Sales People of the Year award |
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ISPY Managing Director Christine Martin with Lifetime Achievement Award recipient and Britvic Business Development Manager Bob Franks |
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MARS ITR Consultant Martin Westbury with easyJet’s Roxanne Barron, who won the Master ISPY award |
