Aer Rianta International (ARI) has become the first travel retailer to feature in CBS News’ Global Thought Leader Series. The ten-minute documentary, which was released today on CBSNews.com, offers insights into the inner workings and strategic thinking at ARI.
Global Thought Leaders is a documentary series that speaks to different business leaders from a wide range of industries. The series, which explores the ideas and factors driving global business, gives business leaders a platform to share their own journeys towards success. Leaders from Microsoft and Estée Lauder have also featured.
This episode (see video above) of Global Thought Leaders features ARI Chief Executive Officer Ray Hernan; ARI Chief Commercial Officer & Deputy CEO Anthony Kenny; ARI Chief People Officer Siobhán Griffin; ARI Middle East CEO Richard Gray; Bahrain Duty Free CEO Bassam Alwardi; Cyprus Duty Free General Manager Andrew Baker; Retail & Marketing Manager Toni McDonald; ARI North America General Manager Jackie McDonagh and ARI Middle East Projects & Design Manager Tracy Ross.
TheARI teams talk about their collective vision to offer best-in class service and experience in travel retail. ARI recently redefined its Customer Value Proposition to reflect this goal. It now covers convenience, sustainability, great range and value, exceptional gifting solutions, digitalisation, hyperconnectivity, superior customer service and bespoke Sense of Place.
Commenting on ARI’s Global Thought Leaders feature, Hernan said: “We pride ourselves on being a business of ‘firsts’, so ARI is delighted to be the first travel retailer to feature in the Global Thought Leaders series.
“We listen, we challenge, we innovate, and we evolve in order to do what we do best – deliver an exceptional experience for our partners and for each customer who passes through our stores or visits our ecommerce sites. We are proud to showcase our team and our business on this global stage.”
