Images of the Day: The Australian Airports Association Retail & Commercial Forum 2024

Our regular feature, brought to you in association with Strange Nature Gin from New Zealand, celebrates memorable scenes, moments, launches and campaigns related to the global aviation and travel retail sphere.

AUSTRALIA. The third annual Australian Airports Association (AAA) Retail & Commercial Forum concluded in Melbourne on Wednesday, with the event reaching new heights for visitor attendance, sponsorship support and content quality. We feature pictorial highlights in our regular Images of the Day feature.

Organised by a partnership between the AAA, The Mercurius Group and The Moodie Davitt Report, the Forum on 22-24 July brought together all the key players in the non-aeronautical industry, including airports from Australia and New Zealand, retailers, food & beverage (F&B) concessionaires, foreign exchange operators, advertising concessionaires, ground transport providers and various advisers and suppliers.

Around 320 delegates attended the event at the Pullman on the Park Hotel in central Melbourne, with Melbourne Airport as host this year.

Led by a core theme of ‘Growth through Understanding, Benchmarking & Analysis,’ the Forum delivered strong insights into the latest trends in commercial activity and consumer attitudes and behaviour about retail, dining and services at Australian and New Zealand airports.

Melbourne Airport CEO Lorie Argus greeted guests on 23 July and reflected on the host airport’s latest wave of commercial investment

Highlights included a specially commissioned consumer research report by THINK Global Research, a bespoke retailer sentiment study on relationships with airport partners in association with Monash University, a study of retail fit-out costs at airports by quantity surveyors at Turner & Townsend plus special reports on beauty and food & beverage.

The Moodie Davitt Report President Dermot Davitt (left) and The Mercurius Group Managing Director Ivo Favotto led the conversations with support from Mercurius Senior Consultant Diane Owens

Melbourne and Perth airports outlined in detail the next stages of their non-aeronautical development plans, delegates heard strategic insights into the SSP Group view of the travel dining market from CEO Patrick Coveney – and into its acquisition of Airport Retail Enterprises earlier this year – and of the opportunity for the VAT refund business and duty free from utu Global C-Founder Ameer Jumabhoy.

The event also included a Ground Transport Forum for the first time, on 22 July.

Kristy Ihle presented traveller and shopper insights from THINK Global Research (detailed story to follow)
Retailer sentiment about their airport partnerships was the subject of a day one session led by Dr Eloise Zoppos, Research & Engagement Director, Australian Consumer and Retail Studies at Monash University
Perth Airport Chief Commercial & Aviation Officer Kate Holsgrove presented plans for an ambitious new integrated terminal by 2031

More detailed stories will follow across our platforms soon; on this page we present a pictorial snapshot of the event, which was co-moderated by The Moodie Davitt Report President Dermot Davitt, The Mercurius Group Managing Director Ivo Favotto and The Mercurius Group Senior Consultant Diane Owens.

utu Global Co-Founder Ameer Jumabhoy chatting with Dermot Davitt about the benefits for the industry of its tax refund programme featuring duty free vouchering
Ivo Favotto led a panel about the development of airport advertising, which featured (from left) Adelaide Airport Head of Retail Ilona Rose, Uber Head of International Partner Marketing Rebecca Kemp, Heinemann Australia Head of Category Management Guillaume Dumont and JCDecaux GM – Airports Jemma Enright

The role of design on commercial performance was the topic of an afternoon panel on 23 July featuring (from left) Perth Airport Chief Commercial and Aviation Officer Kate Holsgrove, QIC Eastland General Manager Ivana Miletic, Cox Architecture Aviation Design Lead Matt Findlay, alongside Ivo Favotto
A terrific panel on the future of beauty featured (from left) APGP Managing Director Edward Tanzil, Sydney Airport General Manager – Retail Performance & Growth Emma De Szoeke, LVMH Beauty Travel Retail Director – Oceania Susan Hardman and Lagardère AWPL Chief Commercial & Digital Officer Chris Laverty
Melbourne Airport Chief of Ground Transport, Property & Retail Jai McDermott led an engaging session with his colleagues Head of Commercial – Ground Transport Lena Zaltash, Head of Retail & Asset Management Aaron Gupta and Senior Property Development Manager Guy Thompson

SSP Group CEO Patrick Coveney was among the big highlights of the final day as he offered his insights into industry mega-trends and SSP strategy

Airport Retail Enterprises Founder Peter Butts (left) spoke about his journey from 1971 to the point of acquisition by SSP this year, alongside SSP CEO Asia Pacific Jonathan Robinson
Retail marketing and technology was the theme for a session featuring (from left) Mecca Brands Chief MECCA-Maginations Officer Marita Burke, Brisbane Airport Executive General Manager – Commercial Martin Ryan, Stripe Enterprise Lead – Public Sector & Transport Ali Yaseen and Ultra Commerce CCO Fabian Rebeiro
A panel discussion on domestic market brands in the airport retail space featured (from left) Queensland Airports Limited General Manager – Commercial Revenue Isabelle Yates, Auckland Airport Retail Leasing & Commercial Manager Kelly Hodder, KMD Brands Chief Commercial Officer Lachlan Farran and Country Road Group Head of Real Estate Melanie Green, with Ivo Favotto

Click here for our story on the AAA Awards, another highlight of the programme. More images and stories to follow. ✈

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