There’s something that’s goin’ round, that’s shutting our borders down
It’s a bad time for our sick and our old
CNN’s nightly lullaby, tells of hundreds more that’ve died
I shut off the TV and think all alone, how long can this go on? – Jeff Orson, Pray
Welcome to In Crisis – Travel Retail Voices, our new podcast series in which we speak to travel retail executives around the world to see how they and their businesses are coping with the COVID-19 crisis.
Today’s episode features Dan Cappell, Chief Commercial Officer at Ontario International Airport Authority in Southern California, an airport which, like all its counterparts in the US, has been heavily impacted by the COVID-19 crisis.
Before joining the airport company, Dan was Aviation Consultant with Leigh Fisher Management Consultants, working with airports in Baltimore, Denver, Phoenix and Charlotte, as well as Ontario International and Orange County’s John Wayne Airport in California.
[Click on the icon to hear Dan Cappell talk to Martin Moodie]
Dan, an Englishman, is one of the few industry executives to have worn all three Trinity hats – supplier, retailer and airport operator.
His senior roles before moving to the US included Acting Chief Commercial Officer of Abu Dhabi Airports; General Manager Retail & Car Parks at Melbourne Airport; General Manager Operations for Aer Rianta International-Middle East; Deputy Managing Director of Abu Dhabi Duty Free and In Flight Catering; and General Manager of Nestlé International Travel Retail.
He has been a long-time supporter of the Trinity concept, a professional executive dedicated to ensuring as equitable a relationship between industry stakeholders as possible. Martin Moodie caught up with him earlier this week by phone, not in California but in Arizona.
You can also find our podcasts on Acast, Soundcloud and Spotify
Previously on In Crisis – Travel Retail Voices
April 13: Gautom Menon, Wild Tiger Beverages
April 13: Sarah Branquinho, Duty Free World Council
April 10: Sinead el Sibai, Dubai Duty Free
April 7: Jonathan Holland of Jonathan Holland & Associates, Singapore.
April 7: Rob Wigington, Executive Director at the Airport Restaurant & Retail Association, US.
April 7: José Luis Donagaray and Inés Sisto Patron, ASUTIL
April 5: Stewart Dryburgh, Nestlé International Travel Retail,
April 4: Pier Giuseppe Torresani, Masi; and Steve Corrigan, long-time duty free drinks executive
April 2: Founder of Duty Free Global, Barry Geoghegan
April 1: Vice President of Miami-based Essence Corp, Patricia Bona.
29 March: William Grant & Sons President Asia Pacific Doug Bagley
29 March: PMA Canada National Director – Duty Free Jeff Orson
27 March: Paul & Shark Global Travel Retail Director Catherine Bonelli
26 March: King Power Traveler President Rakhita Jayawardena
25 March: Public health expert Dr. David Heymann
24 March: King Power Group (Hong Kong) Group Chief Executive Officer Sunil Tuli
22 March: The Moodie Davitt Report Founder & Chairman Martin Moodie
21 March: China Duty Free Group President Charles Chen
20 March: Dubai Duty Free Executive Vice Chairman & CEO Colm McLoughlin
