SINGAPORE. Lagardère Travel Retail Singapore has collaborated with Changi Airport Group to share insights into the recovery strategies it is using to “reshape a stronger future through effective partnership”.
Lagardère Travel Retail said its global transformation programme, LEaP (Lagardère Travel Retail Efficiency and Performance) serves as an example on how to leverage an international group’s strength to accelerate best practice sharing between countries and regions.
The programme is designed to empower local teams to seize new challenges with business partners, redefine customer experience and further improve operational excellence across all aspects, as they navigate the new normal.
Lagardère Travel Retail Singapore said it is striving to cultivate strategic alliances with business partners to effectively steer business transformation and change management.
The retailer’s partnership with Changi Airport Group has enabled the team to implement several initiatives to support sustainable growth, according to the company. Omnichannel retailing is one of the efforts rolled out to pivot from the traditional airport shopping experience and stay relevant in meeting customers’ demand, it noted.
A statement from Lagardère Travel Retail said: “Collaboration remains as the key in sharing value and passion. This will continue to bring the community together to amalgamate knowledge and exchange learning experiences to deliver synergy and to provide best-in-class customer service.”
