USA. Miami International Airport recognised its best-performing stores and restaurants, based on excellence in customer service, merchandise and menu offerings, at the third annual Concession of the Year awards ceremony on 24 January.
From 22 nominations out of more than 200 retail and dining locations, the winners by gross revenue were:
Small Concessionaire of the Year: Fig & Fennel (Icebox Café)
Medium Concessionaire of the Year: 305 Pizza
Large Concessionaire of the Year: KFC/Taco Bell/Pizza Hut Food Court (Master ConcessionAir)
Overall Concession of the Year: Shoppes at Ocean Drive (Newslink)
The nominees were judged by a three-person panel of industry professionals from Bayside Marketplace, the Greater Miami and the Beaches Hotel Association, and The Chaplin School of Hospitality and Tourism Management at Florida International University.
Each concession was judged based on excellence in presentation, retailing and merchandising/menu selection; uniqueness of space/street appeal; sales per square foot; and customer service. The size categories were determined by annual gross revenue, with large category nominees earning US$5 million or more, medium category nominees earning US$2 million to US$5 million, and small category nominees grossing up to US$2 million.
Fig and Fennel, a farm-to-table eatery owned by Miami Beach hot spot Icebox Café, and Miami pizza shop 305 Pizza are two of the local businesses in the MIA Marketplace. This is a range of brands and local vendors in the centre of Concourse D that provide a taste of South Florida culture. The KFC/Taco Bell/Pizza Hut Food Court, which opened in 2016, is located at the pre-security connection between concourses D and E. The Shoppes at Ocean Drive, encompassing nearly 10,000sq ft located near Gate D17, houses multiple specialty brands under one roof.
Miami Airport’s concessions achieved the highest score among large airports (32.5 million or more annual passengers) in the J.D. Power 2017 North America Airport Satisfaction Study.
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The company also organises the annual Airport Food & Beverage (FAB) Conference & Awards. This year’s FAB will be held in Helsinki on 20 to 22 June. Click here for details.
