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LUXEMBOURG. Dutyfly Solutions, the joint venture between Aelia and Servair, has captured the inflight retail contract for Luxair, following a tender. The new full service contract begins on 1 July.
LuxairCargo Deputy Managing Director Laurent Jossart said: “We are confident in this new partnership and in Dutyfly’s ability to increase the dynamism and innovation of our inflight product sales to the greater satisfaction of our passengers.”
Dutyfly Solutions Managing Director Philippe Le Goff said: “Signing this contract gives us at Dutyfly Solutions great satisfaction. Of course, it enables us to continue to grow and strengthen our position in Europe. But beyond this, the way the negotiations were conducted and the high quality of the exchanges between us were a clear demonstration of Luxair’s dynamic, professional and determined approach. I am convinced that we will build great things together and we are all very proud to have been chosen to work with Luxair.”
To manage the full service contract, DutyFly said it would create a production unit at Luxembourg Airport “to deliver a responsive and high quality service”.
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New inflight sales software developed by Dutyfly Solutions will be available to crews, aiding reliable transactions and real-time business reporting, said the retailer.
DutyFly added in a statement: “These solid foundations will drive a sales and marketing policy focused on end customers and how best to satisfy them.”
Luxair, founded in 1961, is the airline of the Grand Duchy of Luxembourg. It has 20 aircraft and flies to over 60 destinations from Luxembourg Airport.
Luxair is the fifth national European airline in the Dutyfly Solutions portfolio. Others include Air France, Alitalia, Iberia and CSA Czech Airlines.
