Guest amenity and hospitality specialist FORMIA has begun supplying Brussels Airlines with new onboard amenity kits which are housed in a Mandarina Duck bag.
In a move which reflects the airline’s drive to further improve customer service and enhance passengers’ journey experience, this represents the first time the luxury Mandarina Duck brand has been included on an airline amenity programme.
Two specially designed Mandarina Duck bags are offered onboard, varying for inbound and outbound flights. Each bag contains a variety of comfort items and cosmetics from renowned Stockholm brand FACE.
FORMIA Managing Director Roland Grohmann said: “It is always good to extend a relationship with a valued client and to help them meet their strategic goals in their approach to delivering constantly improving quality. We are absolutely delighted to be extending our relationship with Brussels Airlines in this way. It is a particular pleasure to bring the airline together with the Mandarina Duck brand, a move which marks both companies out as quality-driven, innovative and at the forefront of customer satisfaction.”
Brussels Airlines VP Customer Experience Anne Tricot commented: “We are delighted with the positive feedback we received from our guests since introducing the FACE cosmetic brand to our inflight amenity kits, together with our partner FORMIA. Our new Mandarina Duck bag fits perfectly into our mission to make travel a pleasure and expresses our desire to constantly improve quality across the entire travel experience of our guests.”
