VIETNAM. ServiceQ CEO and Founder Jaquie Scammell and Navi Mumbai International Airport Commercial Head Rahul Sahni are joining an outstanding programme for the upcoming Trinity Forum 2024.
The event takes place on 5-6 November in Ho Chi Minh City, co-hosted by Airports Corporation of Vietnam and IPP Group.
The world’s most influential travel retail and airport commercial revenues conference is owned by The Moodie Davitt Report and co-organised with Airports Council International (ACI) Asia-Pacific & Middle East and ACI World.
Scammell, the award-winning author of Service Habits 2nd Edition and The Future of Service is 5D, is a thought-leader in the field of service.
She established ServiceQ, a business which partners with organisations to reimagine their service culture by developing conscious service leaders, engaged employees and loyal customers.
With more than 25 years of leadership experience, she has worked across public, private and not-for-profit sectors.
Scammell said: “The future of global travel requires leaders and company cultures to withstand major external threats and a digital era. One threat that is within everyone’s control is the treatment of the customer. The future of service will be discussed at Trinity and it’s one of the most important conversations of our time.”
A business leader with 28 years’ experience, Rahul Sahni has spent 17 years specialising in airports and travel retail. He is presently in charge of planning, designing and implementing the commercial strategy for non-aeronautical revenue streams for the new greenfield project in Navi Mumbai, India.
Backed by his extensive background in airport commercial development and operations, he has consistently driven growth and innovation. His expertise covers strategic business planning, creating joint ventures and partnerships, product and service innovations leading to consumer delight, commercial planning and design, change management, revenue and contract negotiations.
He has been instrumental in the successful execution and leadership of nine greenfield and brownfield projects having extended passenger handling capacity from 2 million to 65 million.
Sahni said: “The Trinity Forum is a remarkable opportunity to connect with visionaries and share insights and innovations that shape the future of airport commercial revenue on a global stage.”
As reported, the powerful speaker line-up for the Forum includes Dubai Duty Free Managing Director Ramesh Cidambi; Dubai Airports CEO Paul Griffiths; Heathrow Airport Retail Director Fraser Brown; Lagardère Travel Retail Chairman and CEO Dag Rasmussen; Avolta CEO Xavier Rossinyol; Qatar Airways Chief Retail and Hospitality Officer Thabet Musleh; Diageo Global Travel Commercial Director for APAC, MENA and India Sandra Tassilly; Mondelez World Travel Retail Managing Director Jaya Singh and Denver International Airport Senior Vice President of Concessions Pamela Dechant.
The latest confirmed speakers also include Malaysia Airports Senior General Manager Commercial Services Hani Ezra Hussin and CAVU Head of Growth (Experiences) Rob Hassard.
Other leading industry figures to speak at the conference are Concession Planning International Managing Partner Susan Gray; Adani Airports Holding Chief Executive Officer Arun Bansal; Riyadh Airports Company Chief Commercial Officer Abdulaziz Al Asaker; and Possibilitarians Chief Executive Officer Mant Hawkins.
IPP Travel Retail CEO Phillip Nguyen will outline a myriad of positive developments in Vietnam within the wider travel and tourism ecosystem, with a special emphasis on the exciting new Long Thanh International Airport.
Smile Train, the global leader in world cleft care, was announced as the official charity of the event. IPPG is organising a unique, high-value auction at The Trinity Forum Gala Dinner to be hosted at Gem Center on 6 November to raise funds and visibility for the charity.
The Conference & Gala Dinner will be held at the Gem Center, located at the heart of Ho Chi Minh City’s central business district.
Delegates have until tomorrow (10 September) to enjoy the attractive Early Bird offer of US$1,100 for ACI members and US$1,300 for non-members. The registration fee rises to US$1,400 and US$1,600, respectively, after that date. Click here to register.
The full event programme can be found here.
- For sponsorship enquiries please contact Irene Revilla at Irene@MoodieDavittReport.com
- For speaking opportunities and organisational enquiries please contact Vincci Chung at Vincci@MoodieDavittReport.com ✈
