Shinsegae Duty Free suffers heavy Q4 and full-year operating losses

SOUTH KOREA. Shinsegae Duty Free posted a +4.7% year-on-year increase in net sales* for 2023 to KRW2.006 trillion (US$1.38 billion) but suffered a heavy KR35.9 billion (US$24.7 million) operating loss, compared to an KRW86.6 billion profit (US$59.6 million) a year earlier.

In Q4, revenues rose +14.7% to KRW555.2 billion (US$382.1 million) as operating losses were transformed from an KRW8.9 billion (US$6.1 million) profit a year ago to a negative KRW35.5 billion (US$24.4 million) result this time around.

Shinsegae Duty Free has been striving to boost Incheon International Airport sales with a series of store openings and promotions. Pictured is the recently opened Creed pop-up store at the exclusive Shinsegae Zone in Terminal 2.

Read together, the full-year and Q4 operating losses show the deficit was concentrated in the final quarter as the normalised Incheon International Airport Corporation concession fees started to weigh heavily.

Line one in each column indicates net sales, line two operating profit, line three change in percentage or Won terms. Click on image to expand.

Results were affected by severance pay resulting from downtown duty-free redundancies, as well as the impact of the changed Incheon rental terms.

Conversely, Shinsegae Department Store posted all-time high 2024 revenues of KRW7.2435 trillion (almost US$5 billion), up +2.2% year-on-year.

Shinsegae Central City in Busan once again posted solid sales and operating profit growth, a stark contrast to the fortunes of the retailer’s downtown Busan store business which was forced to close on 24 January this year. ✈

* Gross sales means total sales amount printed on customer receipts. Net sales means gross sales – consignment sales + sales commission, recorded on fiscal reports.

How times have changed. Opened amid great fanfare and much optimism in 2016, the Shinsegae Duty Free Centum City store in Busan focused on Japanese rather than Chinese shoppers due to geographic proximity and flight frequencies. But that business, like its Chinese counterpart, has been seriously eroded. {Image: Shinsegae Duty Free}
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