USA. Leading travel retailer and restaurateur Paradies Lagardère has become the first airport concessionaire to introduce MishiPay’s Scan, Pay & Go technology in the US market.
The solution has been piloted at Paradies Lagardère’s Univision travel essentials store at Fort Lauderdale-Hollywood International Airport and at the Charlotte News and Gift store at Charlotte Douglas International Airport.
MishiPay’s Scan, Pay & Go technology is “contactless, frictionless and requires no additional infrastructure to capture customer engagement and sales,” said the retailer. Using their own mobile devices, travellers select the items they want, scan the barcodes and pay and go – without the need to interact with staff or stand in line at a register.
Paradies Lagardère said the technology would help “elevate overall customer satisfaction and convenience by enhancing speed of service and also reducing interpersonal contact, which supports safety and health protocols. MishiPay also improves operational efficiencies by freeing up staff from checkouts to assist in other tasks such as restocking, sanitising high traffic sections and assisting customers.”
“We are thrilled to partner with MishiPay to deliver this next generation service that will further enhance our customer’s experience in our airport retail stores,” said Paradies Lagardère President and CEO Gregg Paradies. “Yet another accomplishment in our ongoing digital strategy efforts, the Scan, Pay & Go technology is a significant step to the future of travel retail. Early results from our pilots at Fort Lauderdale-Hollywood International Airport and Charlotte Douglas International Airport show that travellers are embracing this user-friendly service.”
MishiPay Founder and CEO Mustafa Khanwala said: “Standing in line to pay for purchases is irritating at the best of times but in an airport environment, where customers always have an eye on the clock, it’s even more frustrating. By using technology to remove this archaic bottleneck, MishiPay enables retail to evolve to meet the demands of consumers.”
Paradies Lagardère’s launch of MishiPay complements other recent digital initiatives. Self-checkout kiosks were unveiled in late 2019 at The Goods@ATL store at Hartsfield-Jackson Atlanta International Airport and fast pay options such as Apple Pay and Google Pay have been a part of operations for several years.
Paradies Lagardère’s Dining Division also recently expanded its partnership with Servy, formerly Grab, the airport ecommerce platform that incorporates omnichannel guest service technology at quick-service and full-service restaurants such as pre-ordering, pre-payment, table ordering and virtual kiosks.
