Aéroports de Paris tests hi-tech relaxation area – 19/05/09

The first of AdP’s Relaxation & Service areas is located in Terminal 2F at Paris Charles de Gaulle Airport

FRANCE. Aéroports de Paris (AdP) is testing a new multimedia self-service facility in the Arrivals baggage area at Paris Charles de Gaulle Airport, offering free Internet access, mobile phone charging and automated drinks vending machines.

Two spaces are being tested in the baggage claim area of Terminal 2F, located opposite carousels 21and 26. Covering 28sq m, the Relaxation & Service areas offer a selection of fee-paying and complimentary services, including:

• Internet access, including free access to information about the terminal and the airport area
• A relaxation area with automated vending machines offering coffee, cold drinks and snacks
• Plug points to recharge mobiles and laptops
• A screen broadcasting LCI channel programmes non-stop, offering local and international news
• A free self-service video game to entertain younger travellers while waiting for baggage delivery.

The Relaxation & Service areas have been launched following a study which revealed that 63% of passengers would like to see the installation of services in the baggage claim areas.

The study, conducted by AdP, questioned over 500 passengers during April 2008. It revealed that 91% of respondents asked for information services in the baggage claim area; 85% wanted comfortable seating and relaxation spaces; 66% considered that plugs to recharge electronic items were important; 62% asked for a children’s play area; and 59% wanted soft drinks vending machines.

“The Relaxation & Service area is a world first at an airport. It is aimed at all our clients who use the baggage claim area. We have conducted a survey to identify their expectations and to design this innovative service. In a passenger-friendly and comfortable setting, we invite our passengers to transform the wait at baggage claim into a pleasant experience to relax, work or prepare the rest of their journey,” explained AdP Retail, Marketing and Communications Director Pascal Bourgue.

During the testing period AdP will continue to survey passengers who use the two areas and will adapt the concept according to the results. The system will then be extended to all Paris terminals, said the operator.


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