US. Airport Revenue News (ARN) has announced the 2011 winners of its Best Airport & Concessionaire Awards.
Unveiled at the annual Airport Revenue Conference & Exhibition held last week in National Harbor, Maryland, at the Gaylord National, the results will be published in ARN’s May 2011 issue.
Nominating and judging for the 2011 awards was conducted entirely online, with over 1,400 votes cast in five airport categories and 15 specialty retail, news and gifts and food and beverage categories. As in previous years, airport executives voted for concession companies and concessionaires voted for airport programmes.
“Every year, the bar for excellence is raised higher and higher as airports revamp their programmes and offer fresh, high quality brands and concepts to the traveling public,” said ARN President and CEO Pauline Armbrust. “The winners of this year’s competition faced fierce contenders and should be commended for achieving the “˜best’ status, especially through these difficult times.”
Below are the 2011 winners of ARN’s Best Airport & Concessionaire Awards:
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“The winners of this year’s competition faced fierce contenders and should be commended for achieving the “˜best’ status, especially through these difficult times “ |
Pauline Armbrust President and CEO Airport Revenue News |
AIRPORTS
Large Airport Division
• Hartsfield-Jackson Atlanta International – Airport with the Best Concessions Program Design, Airport with the Best Customer Service, Airport with the Best Overall Concessions Program (three-way tie)
• San Francisco International – Airport with the Best Concessions Program Design, Airport with the Best Overall Concessions Program (three-way tie)
• McCarran International – Airport with the Most Unique Services
• Newark Liberty International – Airport with the Best Overall Concessions Program (three-way tie)
Medium Airport Division
• Cleveland-Hopkins International – Airport with the Best Concessions Program Design (three-way tie), Airport with the Best Concession Management Team
• Pittsburgh International – Airport with the Best Concessions Program Design (three-way tie)
• Ronald Reagan Washington International – Airport with the Best Concessions Program Design (three-way tie)
• Sacramento International – Airport with the Best Customer Service
• Vancouver International – Airport with the Most Unique Services, Airport with the Best Overall Concessions Program
Small Airport Division
• Indianapolis International – Airport with the Best Concessions Program Design, Airport with the Best Customer Service, Airport with the Best Overall Concession Program
• Edmonton International – Airport with the Best Concessions Management Team (tie)
• San Antonio International – Airport with the Best Concessions Management Team (tie), Airport with the Most Unique Services
Single Terminal Division
• John F. Kennedy, Terminal 5 – Terminal with the Best Concessions Program Design (tie)
• Newark Liberty International, Terminal C – Terminal with the Best Concessions Program Design (tie)
• Phoenix Sky Harbor International, Terminal 4 – Terminal with the Best Customer Service, Terminal with the Best Concessions Management Team (two-way tie)
• John F. Kennedy, Terminal 4 – Airport with the Best Concession Management Team
• Toronto Pearson International, Terminal 1 – Airport with the Most Unique Services
• Dallas/Fort Worth International, Terminal D – Airport with the Best Overall Concession Program
CONCESSIONAIRES
Large Retailer Division
• Hudson Group – Best New Specialty Retail Concept (for Travel + Leisure), Best Retail Store Design (for Rock & Roll Hall of Fame Store, CLE Main Terminal); and Best News & Gift Operator
• The Paradies Shops – Retailer with the Highest Regard for Customer Service; Best Retail Specialty Brand Operator (for Brooks Brothers); and Best Overall Retailer
• HMSHost – Food Operator with the Highest Regard For Customer Service (tie); Best Airport Restaurant Design (for Bonfire, BOS Terminal B); Best Overall Food & Beverage Operator
• Famous Famiglia – Food Operator with the Highest Regard For Customer Service (tie)
• SSP America – Best New Food & Beverage Concept (for Real Food Co.); Best Food & Beverage Brand Operator
Small Retailer Division
• Blackberry (by Airport Retail Management) – Best New Specialty Retail Concept
• Natalie’s Candy Bar – Best Specialty Retail Brand Operator
• NewsLink Group – Best News & Gift Operator
• Taxco Sterling – Retailer with the Highest Regard For Customer Service; Best Retail Store Design (CLE Concourse C)
• Vino Volo – Best Overall Retailer; Food Operator with the Highest Regard for Customer Service; Best Overall Food & Beverage Operator (tie)
• The Grove – Best Overall Food & Beverage Operator (tie)
• Midfield Concession Enterprises – Best New Food & Beverage Concept (for Cantina Laredo); Best Airport Restaurant Design (for The Pub, CLE Main Terminal) (tie); Best Overall Food & Beverage Operator (tie)
• FG LaGuardia Group LLC – Best Food & Beverage Brand Operator (for Five Guys Burgers and Fries)
• Global Concessions – Best Airport Restaurant Design (for La Carreta, MIA Concourse D)(tie)
• Midfield Concession Enterprises – Best DBE Operator
• Dunkin’ Donuts – Best Franchisor
• Smarte Carte – Best Passenger Services (tie)
• Travelex Currency Services – Best Passenger Services (tie)
