INTERNATIONAL. Singapore Changi Airport has been voted the World’s Best Airport for the third year in a row at the 2015 World Airport Awards, held at the Passenger Terminal EXPO in Paris, France. This is the sixth time Changi has achieved the top accolade.
Changi Airport also won the award for Best Airport for Leisure Amenities, and its Crowne Plaza Singapore was named Best Airport Hotel.
London Heathrow and Hong Kong International retained their top rankings for airport shopping and dining respectively (see full results below for all sectors). Paris Charles de Gaulle Airport moved up in the global ratings and is named world’s Most Improved Airport.
Tokyo Haneda Airport was voted the world’s Best Airport Security processing while Nagoya’s Chūbu Centrair Airport was recognised as the world’s Best Regional Airport.
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The World Airport Awards are managed by air transport rating organisation Skytrax Research. The 2015 Awards are based on 13.02 million customer nominations across 112 nationalities of air travellers, and included 550 airports worldwide. The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product – from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.
Commenting on Changi’s performance, Skytrax CEO Edward Plaisted said: “To win this prestigious award three years in succession is a remarkable achievement for Changi Airport Singapore, and underlines its popularity amongst air travellers as the world’s Best Airport.
“Changi Airport lives up to its reputation as the world’s Best Airport and rather than dwell on earlier success, the airport continues to innovate and concentrate on making the customer experience in the airport environment the most enjoyable. It is therefore no surprise to see it named again by global travellers as the world’s favourite airport. Changi Airport offers today’s airport customers real delights and surprises that are in many instances quite unique.”
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Changi Airport Group CEO Lee Seow Hiang (left) receiving the World’s Best Airport award from Skytrax CEO Edward Plaisted at the 2015 World Airport Awards |
Changi Airport Group CEO Lee Seow Hiang said: “It is a great honour to be named World’s Best Airport by Skytrax for the third year running. This recognition is particularly pleasing for us as it comes at a time of transformation at Changi Airport. We are undertaking a number of significant development projects including Terminal 4 and Jewel Changi Airport, with some works taking place amid ongoing airport operations. We are most grateful to all our passengers and partners who have, nonetheless, continued to give us their strongest support. Thank you for your affirmation and understanding.
“We are excited about Changi Airport’s future as we expand to serve an increasing number of passengers. However, we will not forget to continue to delight our passengers through our focus on service excellence and spirit of innovation. We will challenge ourselves to raise the bar for what an airport can be for travellers and to deliver a memorable experience for all whom we are privileged to serve.”
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