INDIA. Dufry has won a 15-year contract to manage duty free outlets in the new Terminal 2 at Bengaluru Kempegowda International Airport, under a 50:50 joint venture with Bangalore International Airport Limited (BIAL). Dufry has been present at the location since 2008, initially through a contract won by The Nuance Group.
The contact award follows a major tender launched in November 2021, which attracted strong participation from leading duty free retailers.
The contract embraces more than 3,600sq m of retail space across international departures and arrivals in the new terminal.
The joint venture is in line with BIAL’s commercial strategy to work on the basis of ‘trust, collaboration and sharing of risk and reward’. The airport company is a 50% shareholder in the new JV.
BIAL noted that the joint venture is not restricted to core category duty free shops meaning Dufry can also explore opportunities for luxury retail and other travel retail formats.
Dufry Chief Operating Officer Mediterranean, Eastern Europe & Middle East Alberto Iglesias commented: “We are committed to supporting BIAL’s vision to develop Bengaluru’s Kempegowda International Airport as a preferred destination for shopping and dining. We will honour the renewed trust from BIAL and build on our longstanding and valued relationship by providing passengers with an enhanced shopping experience, meeting the highest international standards and featuring a considerably extended product assortment.”
BIAL Chief Commercial Officer Kenneth Guldbjerg said: “We are excited to continue our longstanding relationship with Dufry. They are one of the leading global travel retailers and we will benefit from Dufry’s expertise to take the airport’s shopping and brand experience to an entirely new level.
“With this partnership, we aim to enhance our offering across categories, especially in luxury fashion, beauty, and confectionery. We are looking forward to working jointly with Dufry to deliver a world-class shopping design and experience, which is aligned with BIAL’s vision for becoming a leader in sustainable development, along with technology and innovation.”
Kempegowda International Airport is the third-biggest airport in India, serving over 33 million passengers each year (2019 data). Terminal 2 has been built to meet increasing passenger traffic in the years to come.
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