Images of the Day: Recognising service excellence at Extime Duty Free Paris

Our regular feature, brought to you in association with Strange Nature Gin from New Zealand, celebrates memorable scenes, moments, launches and campaigns related to the global aviation and travel retail sphere.

FRANCE. Today’s images come courtesy of Extime Duty Free Paris – the joint venture between Groupe ADP and Lagardère Travel Retail – as it salutes front-line staff for their achievements over the past year.

The JV hosted its top 250 sales advisors from across the business at Paris Charles de Gaulle and Orly airports at the Paris Duty Free Service Awards. Awards were presented based on monthly mystery shopping audits, personal congratulations from customers (almost 2,000 in 2023), Google reviews, memorable moments shared by customers on social media and execution of brand events picked up by supplier partners.

Championing excellence at Extime: Some of the 250 top sales advisors that came together to celebrate achievement in 2023 (Photos: Rémy Wojciechowski@Olicut)

Messaging on LinkedIn, Extime Duty Free Paris Executive President Guy Bodescot saluted the 250 top advisors and the wider 2,000-strong team of ‘crew members’ at Extime Duty Free Paris.

He added: “At times of grieving and wars throughout the world, and social and racial tensions in Europe and France in particular, it is great to be part of a 44 nationality and origins team that is so proud and happy representing Paris and France on a daily basis. [They make] our 53 million passengers every year at Orly and CDG feel that they can be offered an Ultimate Shopping and Service Parisian experience that one can be proud of and a memory to cheer.

“We spend our working days together, offer the best cosmopolitan French shopping and entertaining experience and can yet be genuinely diverse and multicultural.” ✈

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