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USA. Los Angeles World Airports and Delta Air Lines have completed the US$229 million renovation of Los Angeles International Airport Terminal 5. The new-look facility houses an upgraded retail and food & beverage offer, which are said to “reflect the cuisine, culture and lifestyle of Los Angeles”. [We’ll bring you more details on the commercial offer soon.]
T5 also features Delta’ first private check-in lounge, Delta One at LAX. Customers using Delta One enter the terminal through a dedicated entrance, leading to a private lounge with personalised luggage check, refreshment bar and other services. Customers also access a dedicated security checkpoint directly from the lounge.
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Additionally, a renovated Sky Club lounge offers more space and an improved customer experience, said Delta, including 100 additional seats; new shower suites and renovated bathrooms; an updated food area with café seating; and new furnishings and fixtures.
“We’re fast on our way to becoming the airline of choice in Los Angeles by understanding what moves L.A. – its most prominent industries, its most desired destinations and its discerning customers’ required amenities for travel,” said Delta President Ed Bastian. “Our investments in T5 now offer Angelenos a more premium airport experience, from check-in to take-off.”
“These upgrades to Terminal 5 are transforming visitors’ first and last impressions of Los Angeles,” said Los Angeles Mayor Eric Garcetti. “This investment by Delta is the latest in our now more than US$8 billion overhaul of LAX. Whether by upgrading nearly all of our terminals, bringing in ridesharing services to pick up passengers, or connecting the nation’s second-busiest airport to rail, we’re making LAX a world-class airport befitting a city that is the global capital of creativity, innovation and possibility.”
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Delta Vice President – Sales, West Ranjan Goswami added: “From new food & beverage concepts throughout the terminal to the premium offering at Delta One at LAX, we’re creating a range of experiences to cater to our domestic and international travellers visiting LAX.”
Other Terminal 5 enhancements include new jet bridges; a renovated Sky Priority lobby; an expanded ticketing lobby and four additional security screening checkpoints; and new baggage carousels and international baggage recheck facilities.
Delta is launching a new integrated marketing campaign customised to Los Angeles — dubbed “LAX to LUX” — to reinforce how it aims to set a new standard for customers. The core of the campaign is LAXtoLUX.com, a digital hub where customers can learn more about Delta’s premium offerings.
Delta’s seat capacity in Los Angeles has more than doubled since 2009, and the airline has expanded its Los Angeles network over the last year, adding service to new destinations including Shanghai (from 9 July), and increasing the number of flights to destinations it already serves, including New York-JFK, to which Delta will add a ninth daily nonstop flight from LAX in August.
