Nuance contract extended in Toronto amid duty free expansion

The ambitious expansion will enhance the fashion and luxury offer at Toronto Pearson International Airport Terminal 1

CANADA. Toronto Pearson International Airport and The Nuance Group have announced a major expansion of the duty free programme in Terminal 1, amid a five-year contract extension for the retailer.

Greater Toronto Airports Authority (GTAA) said the new-look offer will create a “dynamic and relevant” shopping experience that will add a strong line-up of fashion and luxury brands to T1, including Burberry, Coach, Michael Kors, Omega, Gucci, Mont Blanc and Ferragamo.

GTAA said that travellers expected a wide choice of products, including retail and food provided by familiar global and national brands. The expanded duty free programme would achieve that, with greater space dedicated to luxury and fashion brands, it said.

Our new, innovative retail concept… delivers a totally new shopping experience to guests
Roberto Graziani
President & CEO
The Nuance Group

“We’re pleased to bring the duty free experience at Toronto Pearson to a new level with our partner Nuance,” said Greater Toronto Airports Authority Vice President of Guest and Terminal Services Pamela Griffith-Jones.

“We know our guests will be excited by the high-end offerings and that a new store concept will give them the airport shopping experience they are looking for. This is another example of how Toronto Pearson is delivering on our brand promise to provide our guests with more branded shopping options.”

The Nuance Group President & CEO Roberto Graziani said: “Our new, innovative retail concept is a result of our close partnership with Toronto Pearson and it delivers a totally new shopping experience to guests.

“I would like to take this opportunity to thank the airport management for their trust in Nuance and for their very competent and collaborative approach.”

I am confident that our joint efforts will enable us to make a difference in creating a truly outstanding retail environment with a local touch
Richard Rendek
The Nuance Group North America

As part of the duty free redevelopment, Nuance will develop over 1,900sq m of space in Terminal 1, including 370sq m of new space. This will be the first deployment of its new global branding and Duty Free Store concept in North America.

The store is specially designed for Toronto Pearson and will incorporate global best practices which focus on optimising store navigation, product visibility and in-store communications.

Featuring innovative store furniture, the shop environment is designed to specifically engage with customers and deliver a world-class shopping experience, GTAA said.

“We are excited about the opportunity to further develop the duty free programme at Toronto Pearson”, said Nuance North America CEO Richard Rendek.

“Working closely with the airport, we have designed a shopping experience that will meet local needs.

“I am confident that our joint efforts will enable us to make a difference in creating a truly outstanding retail environment with a local touch.

“We look forward to delivering a world-class duty free offering to passengers travelling through Toronto Pearson.”

GTAA-run Toronto Pearson International Airport is the busiest airport in Canada and one of the largest airports in North America in terms of passenger and air cargo traffic. In 2012, Toronto Pearson handled 35 million passengers.

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