USA. Hospitality platform Servy has launched a mobile food ordering service in partnership with Emerging Domestic Market Ventures (EDMV) at Salt Lake City International Airport (SLC). Powered by Servy’s Grab Airport Marketplace technology, the new SLCtoGo platform provides an alternative to dining in or waiting for a takeaway order, without the need to download an app.
SLCtoGo allows passengers, airport employees and airline crew to view restaurant menus and place food & beverage orders on the SLCtogo.com website. Alternatively, they can use their digital devices to scan QR codes located across the airport. They then have the option of picking up their order at the restaurant, or having it delivered directly to their chosen airport gate.
The delivery service, provided by AtYourGate in partnership with Servy, is integrated with the SLCtogo.com site and includes the launch of gita (pronounced jee-tah), a robot that assists in delivering contact-free meal orders placed through SLCtoGo to customers.
A growing number of restaurants have signed up to the SLCtoGo service now available at SLC – including California Pizza Kitchen, Granato’s Gourmet Market and Market Street Grill – with more airport concessionaires due to be added in the coming weeks.
Servy Chief Experience Officer Jeff Livney said: “It’s great to be partnering with EDMV and Salt Lake City International Airport to enable more people to benefit from our contactless order and pay technology. SLCtoGo offers a safe and convenient touch-free alternative to traditional payment options, enabling travellers and airport staff to easily place meal orders from digital devices while maintaining social distance. I firmly believe that these new facilities will help our partners at Salt Lake City International meet the changing needs of its passengers as we emerge from the pandemic, providing them with a modern, contactless service that will enhance their overall experience during their journey.”
“Tomorrow’s travellers want options, and this technology allows the customer the flexibility to choose based on their time and preference. I am excited to be part of this forward-thinking solution,” said EDMV founder and ACDBE (Airport Concessions Disadvantaged Business Enterprise) partner, Gonzalo A. de la Melena Jr.
“It’s an excellent opportunity for us to be a part of this innovative launch at Salt Lake City International Airport, providing a unique food & beverage gate delivery option to time-pressed travellers. Our guests can eat and drink when they want, where they want, allowing them to stay in their own bubble throughout the airport journey if that’s what they prefer,” said AtYourGate Co-founder Chris Hartman.
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