HONG KONG. Nuance-Watson (HK) has been recognised at the Hong Kong International Airport (HKIA) Customer Service Excellence Awards 2012/13. The annual event rewards the most outstanding frontline staff among the 65,000 airport community members who have demonstrated “exceptional efforts in delivering excellent customer service”.
Hosted by Airport Authority Hong Kong on 14 May, the award ceremony saw six of Nuance-Watson (HK)’s frontline staff receiving Individual Awards:
• Cheng Lai Fong, Natalie – Store Manager, Taste & Delights
• Ip Pui Wah, Canney – Assistant Store Manager, Taste & Delights
• So Hung Mui, Cherry – Assistant Boutique Manager, Omega
• Mak Ka Ra, Color – Sales Associate, Giorgio Armani
• Law Ka Chun, Dick – Sales Associate, Sound & Vision Enriching Life
• Yeung Kin Chung, Wilson – Sales Associate, Sound & Vision Enriching Life
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All winners of Nuance-Watson (HK) received their awards from Airport Authority Hong Kong CEO Stanley Hui (in red tie) and Hong Kong Tourism Board Chairman Peter Lam |
“Customers are at the heart of every successful retail business,” said Nuance-Watson Asia Regional Managing Director Alessandra. “I am delighted that our service team has put in their best efforts and enthusiasm in providing exceptional customer service for our airport shoppers.
“The quality of customer service should never be compromised, even at a time of changes and challenges. We do our utmost to dedicate resources and time to providing customer-focused training to our staff. As a people-oriented company, Nuance-Watson (HK) strives to exceed customers’ expectations by constantly investing in nurturing quality staff at all levels.
“Our aim, as always, is to provide customers world-class service and shopping enjoyment every time they visit our stores at HKIA,” Piovesana added.
