CANADA. Dufry and its Hudson Group division have been awarded a new eight-year duty free concession at Toronto Pearson International Airport.
The contract, effective from June 2022 through June 2030, strengthens the Dufry duty free presence in North America and extends its long-term partnership with the airport company.
Importantly, the contract also includes a strategic Joint Management Committee (with the airport) dedicated to collectively growing the duty free business and “redefining the passenger experience”, said the partners.
“We are excited to deepen our commitment to Toronto Pearson International Airport with expanded and new retail concepts that modernise the travel experience for passengers,” said Hudson Chief Executive Officer Roger Fordyce. “The formation of the Joint Management Committee allows us the opportunity to partner closely with Greater Toronto Airports Authority to strengthen communities, advance economic growth, and most importantly, bring a Sense of Place to Toronto Pearson.”
“As the second largest international airport in North America, Toronto Pearson has been focused on putting our 50 million passengers first in everything we do,” said airport Vice President, Customer and Terminal Services Scott Collier. “Over the past five years, we have significantly enhanced the retail offerings in collaboration with our partners such as Dufry. We have had a successful partnership with Dufry to date and this new contract allows us to reimagine how we work together through an innovative joint management approach with a focus on what’s best for the passenger. Dufry is a global leader and we are thrilled to accelerate this journey of transformation with them.”
With a current footprint of more than 50,000sq ft, Hudson/Dufry will expand the offering from 2022 under the new contract agreement. As part of Hudson/Dufry’s redevelopment and expansion plans, they will introduce new brands and concepts, as well as digital technology.
“We are extremely proud to be entrusted with the transformation of Toronto’s retail experience, as our portfolio will bring next generation retail models, technological innovation and a strong focus on digital engagement,” said Dufry Group CEO Julián Díaz. “We consider this contract as further evidence of our commitment to expand duty free in North America.”
Hudson/Dufry’s development plans for Terminal 1, Terminal 3, International and Transborder will align with Toronto Pearson’s terminal enhancement programme, which began in 2016. Toronto Pearson has invested heavily in modernising the airport’s travel retail offerings and infrastructure.
Toronto Pearson has been recognised two years in a row by the Airports Council International (ACI) as the Best Large Airport in North America and has climbed the Airport Service Quality (ASQ) rankings in recent years.
*A major report on the consumer and commercial transformation of Toronto Pearson, including comment on the new duty free contract, will be published by The Moodie Davitt Report in early 2020.
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