NETHERLANDS. Schiphol Group concessions revenue climbed by +27% year-on-year in 2023 to €205 million, with the figures outpacing the +17% recovery in passenger traffic across the group’s airports (to 70.9 million), and +18% at the key location, Amsterdam Airport Schiphol (to 61.7 million).
Schiphol Group noted: “Revenue from concessions was positively impacted by absence of COVID-19 restrictions in 2023. Contrary to 2022 all shops were open with full opening hours as of April 2023. The return of passengers with destination China and Hong Kong had a positive impact on the passenger mix resulting in a higher spend per passenger.”
Aided by improved operations and longer dwell times, average spend per passenger in airside retail airside at Amsterdam Airport Schiphol increased from €12.67 a year ago to €13.06, while in food & beverage spend per departing passenger decreased from €6.17 in 2022 to €6.12.
Commenting on the performance and outlook for commercial, Schiphol Group said: “We are increasingly creating dedicated shopping experiences in our terminal, ranging from well-known Dutch brands to lavish luxury experiences. Schiphol welcomed several new shops and concepts [in 2023]. Airside, we introduced new store concepts with the Omega and Bruna brands.
“We also reached agreements with Louis Vuitton and Bulgari for store openings in 2024. In addition to the introduction of several new food & beverage concepts, this year saw the opening of the Bubbles Bar in Lounge 2, which combines luxury retail with gastronomy. On the landside, Rituals and Victoria Secrets reopened after renovations. In terms of food & beverage, the Dutch brand FEBO will be added to the current offering.”
Group revenue overall climbed by +24.2% year-on-year in 2023, reaching €1,852 million, with underlying net profit of €101 million compared to a loss of €28 million in 2022.
Looking ahead, Amsterdam Airport Schiphol is expected to welcome 65-69 million passengers in 2024. In the longer term, it said, the picture for flight development is uncertain, due to the Dutch government’s intention to reduce the number of aircraft movements.
Click on the video above for a snapshot of Schiphol Group performance by key numbers in 2023
Royal Schiphol Group CEO Ruud Sondag said: “It is time to further invest in the quality at Schiphol. Recent investments really paid off. Both working at and travelling through Schiphol has considerably improved. And we are not done yet. We must continue to invest if we want to secure quality for airlines, passengers and employees.
“2023 also marks our turning point in our concerns for our neighbours and the climate. More than ever we are motivated to contribute to these topics and we want to do so by achieving our 8-point plan. The need to reduce noise in the short term, for example by banning night flights, is essential. We continue our work to be an excellent airport for everyone at and around Schiphol.” ✈
