DFZ secures klia2 beauty outlets after Shilla withdrawal prompts retender

MALAYSIA. Local travel retailer DFZ has secured the concession for two beauty outlets at Kuala Lumpur International Airport’s new terminal klia2.

As reported, the outlets were retendered after the airport failed to conclude an award with initial victor The Shilla Duty Free.

Shilla was understood to have had concerns over the non-exclusive nature of the concessions, with Eraman and Heinemann Asia Pacific also selling beauty products; airport company Malaysia Airports maintained that the non-exclusivity had been explicit from the start.

DFZ will operate airside stores of 131sq m and 103sq m at the Satellite International Departure, Level 2 (the pink outlets in the floorplan below). The company earlier secured a 148sq m landside concession at gateway@klia2, an integrated transport and retail complex between the drop-off area and the main terminal.

The outlets will open in July. They will offer “major brand names and a wide product range to cater to diverse customer groups”, DFZ said.

DFZ owns the Zon Duty Free and operates more than 40 stores in Malaysia. Its major airport businesses are the Arrivals liquor and cigarettes concession at KLIA’s main terminal (featuring a luxury Arrivals boutique with expansive presentations for major liquor brands) and the confectionery and beauty concessions at Penang International Airport.

The company has recently added to its KLIA business with a standalone boutique for luggage brand Samsonite.

The Zon Duty Free’s acclaimed liquor presentation for key brands at its KLIA Arrivals operation at the airport’s main terminal
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