UK. Luggage retailer and services provider Excess Baggage has extended its presence at London Heathrow Airport, opening a new outlet at Terminal 3 and two new spaces at Terminal 2.
In T3 the company opened a unit offering travel goods and accessories alongside courier and baggage shipping services earlier this month, on the Departures concourse.
In T2, which opened on 4 June, the retailer opened an outlet in the Departures area offering luggage and travel goods from several brands (including Rimowa, Eagle Creek, Delsey, Victorinox and Travelpro) as well as services including bag wrapping and shipping.
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Excess Baggage offers well-known luggage and travel brands alongside baggage services |
In the Arrivals area of T2, Excess Baggage opened a left-luggage service employing state-of-the-art IT systems, including QR code technology as well as online pre-booking and product selection.
Among the innovations at the outlets are 3m video screens to display digital promotional messages and information. They incorporate fresh branding that is being rolled out at other locations across Heathrow, featuring contemporary graphics and high-end materials.
Excess Baggage Managing Director David Elliott said: “We’ve been operating at Heathrow for nearly a quarter of a century, and in that time the standards expected at a world-class facility have changed radically.
“We in turn have invested heavily in cutting-edge technology and industry-leading design to ensure that our business continues to meet passengers’ demand for the very highest quality. We are confident that our new operations will be in keeping with the standards required at one of the finest airports in the world.”
Heathrow Head of Duty Free and Services Steve Buckley said: “So many of our passengers are dependent on Excess Baggage to help ensure their journey goes smoothly. The new look stores are a breath of fresh air and we are delighted to continue our partnership with the Excess Baggage team.”
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Digital screens are part of a fresh store identity at the new Heathrow outlets |
