US/CANADA. Avolta has inducted five members of staff into its North American Hall of Fame, who the travel experience said represent “the very best of travel service excellence”.
The outstanding colleagues were chosen from over 31,000 team members across 110 travel retail and food & beverage venues serving the USA and Canada.
Avolta celebrated the 2024 Hall of Fame inductees at its North America Support Center.
Describing the criteria for the Hall of Fame, Avolta noted it recognises team members who provide “the most memorable of experiences to travellers and to their colleagues, with their efforts not only enriching the lives of those around them, but also serving as a shining example of what it means to go the extra mile”.
The 2024 Avolta Hall of Fame inductees are:
- Aida Berhen – HMSHost Bartender, Raleigh-Durham International Airport
- Mariia Protas – Hudson Operations Office Admin, Vancouver International Airport
- Charles Thring – Dufry Stock Manager, Toronto Pearson International Airport
- Monique Santos – HMSHost HR Specialist, Palm Beach International Airport
- Chi Wai Chow – Dufry Shift Supervisor, Vancouver International Airport
To earn their place among the company’s service superstars, each of these inductees had been repeatedly recognised by their manager and peers for their outstanding service throughout 2024 and then subsequently nominated for the Hall of Fame by operations leadership in their respective regions.
Avolta North America President & CEO Steve Johnson said, “It is my favourite day of the year. It’s a day where we get to pause and celebrate our people, hear their stories and help them cement a lasting legacy within our company.
“Working in this industry can be challenging, but every day our Hall of Fame winners demonstrate their passion and do the right thing for travellers and their fellow team members. And that is something to applaud.”
Avolta North America Chief People & Culture Officer Laura FitzRandolph commented, “Our Hall of Fame is the pinnacle of our robust employee recognition programme and each year our honourees represent the very best in guest service.
“Their extraordinary contributions and dedication truly set these five team members apart. They embody our values, inspire their peers, and make a lasting impact on both travellers and team members every day.
“We are tremendously grateful for all they do to put the traveller at the centre, committing themselves to making the journey the best it can be.” ✈
