ZANZIBAR/UAE. Emirates Group subsidiaries Maritime And Mercantile International (MMI) and Emirates Leisure Retail (ELR) have been awarded a master concession contract for commercial operations in the new Terminal 3 at Zanzibar Abeid Amani Karume International Airport. It covers food & beverage, duty free and other activities in the newly built facility, effective from Spring 2022.
In a press statement, the companies said they are “joining forces to create and deliver a world-class, next-generation customer experience”. They pledged to deliver a mix of Zanzibar-inspired food & beverage outlets, alongside a multi-category duty free shopping experience that showcases the world’s best brands.
MMI and ELR will develop the project in partnership with design agency Eight Inc, which will create the environment and integrate digital solutions into the traveller journey.
Eight Inc, said the partners, will “redefine travel retail and create a Sense of Place for travellers, bringing together local Zanzibar character and design with the latest technologies including a seamless payment solution, so consumers can pay for their F&B and retail purchases in one simple transaction”.
They said that the new location would be original in integrating F&B and retail and would become “a destination in its own right”.
ELR and MMI Group CEO Andrew Day said: “We are delighted to be appointed as the master concessionaire for F&B, duty free and the commercial spaces in the new Terminal 3 at Zanzibar Airport. This represents a bold and exciting next step for both ELR and MMI. We currently have over 100 outlets in over 20 domestic and international airports, across the Middle East, Australia, New Zealand, the USA and Asia. Our goal has always been to expand our footprint and do so in a way that continually enables us to challenge existing norms and develop our global expertise.”
He added: “We strive to create innovative, compelling and constantly evolving retail environments for airports that drive incremental value, for airport operators, brands and our travelling guests alike. It is our ambition to set a new standard of excellence and airport experience. We’re very excited to be taking the next step with Abeid Amani Karume International Airport and look forward to working with Eight Inc in delivering an innovative and seamless F&B and retail consumer experience that transforms the way travellers spend time at an airport.”
Eight Inc CEO and Co-Founder Tim Kobe said: “We’re proud to continue our long-standing partnership with Emirates Leisure Retail. At Zanzibar Airport we have a great opportunity to challenge the category norms, creating a new type of seamless, digitally integrated experience that makes life easier and more pleasurable for passengers. In a sector that’s known for progress and invention, we’re gearing up to make the next big leap forward.”
Zanzibar Abeid Amani Karume International Airport has been identified as a key investment and redevelopment pillar to support Zanzibar’s growing travel and tourism economy. The newly-built Terminal 3 is expected to serve over 1.5 million passengers a year, with 4,000 flights.
In November, air and travel services provider dnata (also part of The Emirates Group) signed a concession agreement with The Government of Zanzibar, along with SEGAP, a joint venture between airport infrastructure and operations specialists Egis, and private equity fund manager AIIM, to manage T3, with ELR and MMI as commercial services partner.
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