Airport ecommerce specialist Servy will feature the latest developments from its Grab Airport Marketplace platform at the forthcoming Summit of the Americas – A Virtual Experience (5-9 April).
As reported, the all-digital Summit of the Americas is being organised by the International Association of Airport and Duty Free Stores (IAADFS) and Asociación Sudamericana de Tiendas Libres (ASUTIL) in partnership with The Moodie Davitt Report (which organised the successful Virtual Travel Retail Expo from 12-16 October).
Servy Chief Experience Officer Jeff Livney said: “We are very much looking forward to connecting with the industry at Summit of the Americas.
“At a time when contactless technology is needed to ensure travellers feel safe to travel once again, we are eager to learn and share about ways our partners and peers have not only adapted to but leveraged this paradigm shift in the guest experience.”
Livney is also Co-Founder at Servy, which launched in 2014 as an airport digital commerce app called Grab. His vision of technology as part of hospitality has led to the evolution of a company that provides much more than simply the ability to grab food on the go at the airport.
Grab rebranded as Servy: the enterprise self-service platform for hospitality earlier this year. The Grab Airport Marketplace and Grab app remain under the Servy umbrella of digital solutions.
Livney said the rebrand represented Servy’s “natural evolution and response to changing consumer demands, with an increased importance placed on contactless options from both our partners and guests”.
“We’re committed to the same vision that has guided us since day one: working with our partners to integrate technology that enhances the guest experience,” he added.
Servy has branched into all areas of hospitality to develop an omnichannel line of guest-facing digital products. Its technology aims to enhance the hospitality experience, not replace it.
Servy solutions include Order@, which allows traditional dining service to be integrated with contactless ordering and payment through guests’ own devices and without the need for an app. Servy Marketplace provides venues with the option to create their own marketplace with ordering from multiple outlets available within one simple interface.
Self-service kiosks give partners the ability to create self-order and self-checkout guest experiences that suit their specific needs.
The Moodie Davitt Report has launched a new publication, the Airport Consumer Experience. The newsletter, in association with Airport Dimensions, is dedicated to airport guest services and experiences. To subscribe free of charge please email Sinead@MoodieDavittReport.com headed ‘Airport Customer Experience’. All stories are permanently archived on the Airport Consumer Experience page on this website. |
With a presence in over 70 airports across the US, Europe, the Middle East and Asia Pacific, the Grab app is now the largest omnichannel airport e-commerce platform.
Servy’s focus at this year’s Summit of the Americas will be its Grab Airport Marketplace. The company is ready to share Grab’s latest features, and is eyeing further expansion.
“Servy partners are seeing accelerated success by implementing airport-wide contactless ordering for food and beverage powered by Grab, and we are excited to share what’s new on the platform,” the company said.
“Servy is now in over 70 airports across 11 countries and growing. We are investing in partnering across the industry and globe to build back confidence in travel. Our role is working with airport, developer and concessionaire partners to provide additional self-service options that enhance the guest experience while helping to manage operations in an efficient way and grow sales.”
As reported, Servy [then Grab] joined forces with in-airport order and delivery app AtYourGate last year to provide food and retail services to travellers as they wait for their flights.
The Moodie Davitt Report has launched a new publication, the Airport Consumer Experience. The newsletter, in association with Airport Dimensions, is dedicated to airport guest services and experiences. To subscribe free of charge please email Cina@MoodieDavittReport.com headed ‘Airport Customer Experience’. All stories are permanently archived on the Airport Consumer Experience page on this website. |
The partners have launched several programmes and are collaborating in airports where both companies are present with relaunched options powered by Servy’s Grab Airport Marketplace technology.
Retail developer MarketPlace Logan has launched online ordering platform BOS2GO, a contactless way to order food and travel essentials at Boston Logan International Airport. The platform is powered by Grab through the Servy/AtYourGate partnership
“Our partnership with AtYourGate continues to strengthen as we launch more airport programmes,” Livney said.
“Enhancing hospitality is at the root of everything we do at Servy, and this service undoubtedly makes the airport experience better for travellers. Offering more contactless order and pay and delivery options to travellers means they can spend time in the airport however they like and can avoid areas that are possibly more crowded as enplanements increase.”
Livney featured in a recent interview in The Moodie Davitt eZine and is included is in the powerful and diverse set of speakers in the Knowledge Hub at the upcoming Summit of the Americas – A Virtual Experience. The agenda and line-up can be found here.
Visitor registration (free to all travel retailers and airport companies) remains open at the official event website.
