USA. San Diego International Airport (SAN) has launched SAN Assist, a programme supporting travellers with non-visible disabilities.
Available in terminals 1 and 2, the initiative is designed to provide greater comfort and accessibility for passengers with autism, chronic illnesses, sensory sensitivities, or other conditions that can make air travel challenging.
Passengers receive personalised assistance and preparatory resources to reduce stress and enjoy a smoother journey.
SAN Assist services include:
- Travel guides – One-on-one assistance to support passengers on the day of travel, helping them navigate the airport with greater ease.
- Familiarisation tours – Pre-travel tours that allow passengers to practice navigating the airport environment ahead of time, building comfort and confidence before their trip.
All services are subject to availability, with travel guides available daily from 6am-10pm and requested at least three business days in advance.
Familiarisation tours are available for travellers with planned trips and can be requested two to three weeks ahead, offered Monday-Friday during standard business hours.
San Diego County Regional Airport Authority President and CEO Kimberly Becker said, “We are very proud to offer our SAN Assist programme to help all travellers feel supported and welcomed at SAN.
“By providing personalised assistance and advanced preparation options, our goal is to help all travellers easily navigate the airport and ensure their experience is positive.”
The programme reinforces the airport’s commitment to accessibility and customer care, recognising that not all disabilities are visible and that thoughtful support makes a meaningful difference. ✈
AIRPORT INCLUSIVITY WORLDThis story forms part of our Airport Inclusivity World coverage, the latest addition to our diverse, market-leading travel retail and airport non-aeronautical revenues content. Airport Inclusivity World embraces a wide array of key subjects including airport Accessibility, Diversity, Equity, Inclusivity and Mobility. With the World Health Organization estimating that 1.3 billion people – about one in six worldwide – experience significant disability, we see this subject as a key element in our world-leading passenger experience content.
More widely, we regard airports as a crossroads of humanity, gateways of the world that theoretically are unshackled by class, cultural, racial, religious, gender, age, nationality or sexual orientation barriers. We feel a deep commitment to and responsibility for championing and advancing that status. Keep an eye out for our Airport Inclusivity World LinkedIn newsletter, coming soon. Read the permanently archived website stories from our Airport Inclusivity World coverage here. Please send relevant material, including images, to Martin Moodie at Martin@MoodieDavittReport.com for instant, quality global coverage. |
