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“I am convinced that our new organisation will strengthen our position as a leader in travel retail, at the heart of every journey.“ |
Roberto Graziani President & CEO Nuance |
INTERNATIONAL. Nuance has announced a new global corporate structure, which will be effective from 1 April 2013. The new organisation aims to support the travel retailer’s vision “to lead through partnership and retail excellence” in the market.
With the support of new global functions, the company said it would be able to work in a more “consistent and coordinated way” around the globe to drive growth and develop its business.
The new organisation has three main objectives:
*Create a strong company culture
*Reinforce global strength, while maintaining a local touch
*Take the “˜Nuance customer experience’ to the highest level
Nuance President & CEO Roberto Graziani said: “The new global organisation is an important investment for us and includes two key developments: firstly, introducing a global Chief Commercial Officer function; and secondly revising the responsibilities of some key corporate roles. The new corporate organisation will better support our global business and each of our regions in their local operations.”
Andrea Belardini will take the role of Chief Commercial Officer (CCO) in addition to his current role as CEO Europe. In his new role he will develop and coordinate the group commercial approach with the aim to deliver what the company calls the “˜Nuance Customer Experience’ and to support Nuance’s regional organisations.
Nuance is also revising the responsibilities of some of its key corporate roles. The company will set up a global Business Development function to support the President & CEO. This will define the company’s geographical Business Development priorities and coordinate the different regions in achieving their objectives. This function will be incorporated in the Strategy Department and will be led by Elisa Crotti, current EVP Business Analysis & Strategy.
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Andrea Belardini and Elisa Crotti: key new roles | |
Graziani said: “I would like to take this opportunity to wish Andrea Belardini and Elisa Crotti all the best for their new challenges. Both of them have acted as key players in Nuance’s development since many years and I look forward to continue working with them.
“I am convinced that our new organisation will strengthen our position as a leader in travel retail, at the heart of every journey.”
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How the new Nuance structure will look |
Note: Look out soon for an in-depth interview with Roberto Graziani conducted by Martin Moodie last week in Zürich, in which The Nuance Group President & CEO discusses the new structure, reflects on a tumultuous but ultimately successful 2012, and assesses the impact of a flurry of recent concession gains and extensions.
