Avolta and 2.0 & Partners have joined hands to enhance frontline staff capabilities through a dedicated e-learning onboarding programme, with a focus on Bologna Airport.
The agreement will give Autogrill teams at Bologna Airport access to 2.0 & Partners’ Onboarding training course via the company’s e-learning Academy platform.
Developed specifically for the channel, the programme is designed to equip both new and existing frontline staff with the strategies, skills and commercial awareness required to succeed in high-traffic, international retail settings.
Separate modules are available for retail and food & beverage teams, combining practical exercises with real-world scenarios.
The platform enables staff to train at a time which suits them, with gamification and community-building features to drive staff engagement. This allows the online course to fit easily into existing training schedules.
The partnership is a milestone in the continued expansion of 2.0 & Partners’ Customer Experience Management (CXM) and training capabilities. The Onboarding programme forms part of the company’s wider Academy suite, which supports frontline staff through structured, scalable learning solutions.
As reported, the CXM framework is built around the principle of ‘Measure. Train. Coach.’ This model ensures that training programmes are informed by data-led insights and tailored to address specific service and performance opportunities at each location.
For Avolta Italy, the initiative underlines a continued focus on investing in frontline talent and scalable digital training solutions.
“At Avolta, our people are the heart of our operations and the key to creating unforgettable experiences for travellers,” commented Avolta Italy Head of People, Culture & Organization Alessandro Premoli.
“We are committed to providing our frontline teams with the very best tools to excel and partnering with 2.0 & Partners allows us to deliver high-quality, flexible training that meets the evolving needs of the global travel retail and F&B sectors. This collaboration ensures our staff remain at the forefront of service excellence and commercial expertise.”
2.0 & Partners CEO Fabio Bernardini said: “This partnership is an exciting moment for us and underlines the vital importance of our CXM offer for stakeholders across travel retail. It also reflects our core belief that partnership and collaboration across the travel retail Trinity are essential to delivering exceptional service for travelling shoppers.
“We are delighted to welcome Avolta and Autogrill as our latest partners and to work alongside them to help unlock the next level of service for travellers across the travel retail environment.”
2.0 & Partners Head of Customer Experience Management (CXM) Italy Erika Giannini added, “It is a pleasure to welcome Autogrill and Avolta, the leading retailer in the market, as our new Academy partners.
“Our people are travel retail’s greatest asset, and we are proud to work alongside our partners to provide teams with the insights, expertise and support they need to succeed.” ✈
