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NORTH AMERICA. Airports Council International-North America (ACI-NA) this week named Dallas/Fort Worth International Airport (DFW) as the winner of the Richard A. Griesbach Award of Excellence in the 2016 ACI-NA Airport Concessions Awards.
The 2016 ACI-NA Concessions Person of the Year was awarded to Paula Kucharz of the City of Phoenix Aviation Department.
“Airports work continuously to enhance the passenger experience, and the ACI-NA Excellence in Airport Concessions Awards recognise the most innovative and outstanding airport concessions that are essential to that effort,” said ACI-NA President and CEO Kevin M. Burke.
“DFW has improved their overall passenger experience by updating and diversifying the concessions offering in Terminal A. ACI-NA is pleased to recognize DFW’s hard work on Terminal A’s concessions program with this year’s overall Richard A. Griesbach Award of Excellence.”
DFW transformed its entire concessions experience by redeveloping Terminal A based on passenger feedback. Upgrading from a few options to an outstanding variety of brands and selections, Terminal A now offers dining options that mix regional brands with global tastes as well as premium and convenience retail options. ACI-NA said that DFW’s focus on diversity and extensive outreach in the selection of concepts has resonated with passengers resulting in a great success in the redevelopment of Terminal A.
Paula Kucharz, of the City of Phoenix Aviation Department was recognised as the 2016 ACI-NA Concessions Person of the Year for her success in leading an award-winning programme at Phoenix Sky Harbor International Airport (where she is Business Development Manager). Over her 15 years in the airport concessions industry, Kucharz has played a vital role in bringing world class dining and retail options to the airport’s passengers, ACI-NA noted.
“Paula’s contribution to airport concessions over the last 15 years has been tremendous in improving the passenger experience,” said Burke. “ACI-NA is pleased to recognise her dedicated leadership in the industry with this award.”
The awards were announced during an awards gala dinner at the 2016 ACI-NA Business of Airports Conference in Orlando, FL. The conference was attended by nearly 500 commercial management, human resources, and finance representatives from the North American airport industry.
This year’s awards received more than 125 nominations from airports of all sizes throughout the USA and Canada. In addition to the Griesbach award and Person of the Year, 31 other awards were presented in the following categories:
Best ‘Green’ concessions practice or concept
• 1st Place: Edmonton International Airport
Best Innovative Consumer Experience Concept or Practice
• 1st Place: Channel Your Inner Chef, Chicago O’Hare International Airport, Operated by HMSHost
• 2nd Place: Beer Garden: Adventures in Craft Brewing, Denver International Airport, Operated by Denver International Airport
• 3rd Place: PGA MSP Airport, Minneapolis-Saint Paul International Airport, Operated by Wexford Golf
Best New Consumer Service Concept
• 1st Place: Gold Key Services Parking, Pittsburgh International Airport, Operated by Grant Oliver Corporation
Best New Food and Beverage (Full-Service Concept)
• 1st Place: 1897 Market, Charlotte Douglas International Airport, Operated by HMSHost
• 2nd Place: Bardenay, Boise Airport, Operated by Delaware North Travel Hospitality
• 3rd Place: Atlanta Stillhouse, Hartsfield-Jackson Atlanta International Airport, Operated by Delaware North Travel Hospitality
Best New Food and Beverage (Quick-Service Concept)
• 1st Place: Modmarket, Denver International Airport, Operated by Tastes Denver, LLC, a partnership between Tastes on the Fly and IRG, LLC
• 2nd Place: Plum Market featuring Zingerman’s, Detroit Metropolitan Airport, Operated by Hojeij Branded Foods & Joint Venture Partner, AP United LLC
• 3rd Place: La Madeleine Country French Café, Dallas/Fort Worth International Airport. Operated by HMSHost
Best New Local Concept
• 1st Place: Greenbelt Magazine MarketPlace, Boise Airport, Operated by Paradies Lagardère
• 2nd Place: Hammer Made, Minneapolis-Saint Paul International Airport, Operated by Hammer Made
• 3rd Place: SeaLegs Wine Bar, Los Angeles International Airport, Operated by Jackmont Hospitality
Best New National Brand Concept
• 1st Place: P.F. Chang’s, Detroit Metropolitan Airport, Operated by Hojeij Branded Foods & Joint Venture Partner, AP United LLC
• 2nd Place: Service Plaza, Indianapolis International Airport, Operated by PMG Airport Plazas
• 3rd Place: Starbucks Evenings, Los Angeles International Airport, Operated by HMSHost
Best New News & Gift Concept
• 1st Place: 7-Eleven, Los Angeles International Airport, Operated by Paradies Lagardère
Best New Retail Concept
• 1st Place: PGA MSP Airport, Minneapolis-Saint Paul International Airport, Operated by Wexford Golf
• 2nd Place: Fred Segal, Los Angeles International Airport, Operated by Hudson Group
• 3rd Place: 7-Eleven, Los Angeles International Airport, Operated by Paradies Lagardère
Best Food & Beverage Programme – Large Airport
• 1st Place: PDX Food Cart Program, Portland International Airport
• 2nd Place: Dallas/Fort Worth International Airport
• 3rd Place: John F. Kennedy International Airport – Terminal 4
Best Food & Beverage Programme – Medium Airport
• 1st Place: Indianapolis International Airport
• 2nd Place: Edmonton International Airport
Best Food & Beverage Programme – Small Airport
• 1st Place: Boise Airport
Best Retail Programme – Large Airport
• 1st Place: Dallas/Fort Worth International Airport
• 2nd Place: Detroit Metropolitan Airport – McNamara Terminal
Best Retail Programme – Medium Airport
• 1st Place: Vancouver International Airport
Best Retail Programme – Small Airport
• 1st Place: Boise Airport
ABOUT ACI-NA
Airports Council International-North America (represents local, regional, and state governing bodies that own and operate commercial airports in the United States and Canada. ACI-NA member airports enplane more than 95% of the domestic and virtually all the international airline passenger and cargo traffic in North America.
Approximately 380 aviation-related businesses are also members of ACI-NA, providing goods and services to airports. Collectively, U.S. airports employ more than 1.2 million people and account for us$1.1 trillion in economic activity—or seven percent of the total U.S. workforce and eight percent of GDP. Canadian airports support 405,000 jobs and contribute C$35 billion to Canada’s GDP.
