Dublin Airport ‘Hackathon’ seeks ideas for improving the customer journey

IRELAND. Dublin Airport is hoping a three-day “˜Hackathon’ will generate ideas to improve the overall passenger experience.

Taking place at Dublin City University’s Alpha Innovation Campus between 15 and 17 April, the event – sponsored and supported by Dublin Airport – will bring together engineers, designers, entrepreneurs and airport customers to design hardware, software and service solutions and improvements.

In a typical Hackathon, entrepreneurs and innovators come together with those involved in software and hardware development, as well as user experience designers and end customers, to find solutions for specific businesses or industry challenges.

Entry to the event is €20 per person, will all those who register receiving a €20 voucher to spend in Dublin Airport’s retail area, The Loop.

Representatives from RTE Digital and Frontline Ventures will serve as judges and mentors for the duration of the event. The solution that most impresses the judging panel will win a cash prize of €7,000, while the runner up will receive €3,000.

“Continuously improving the passenger experience at Dublin Airport is a key priority for us,” said Dublin Airport Managing Director Vincent Harrison.

“We have embraced technology through our airport app and the use of Flightradar24. Our Dub Hub web link provides virtual assistance for transferring passengers; we are using Bluetooth technology at the airport to provide live queue times for customers; and our Mobile Ops View is a solution which significantly enhances safety on the airfield providing real time information of all aircraft and ground vehicle movements.

“We are looking for bright, entrepreneurial minds to open up and impress us with their solutions to everyday travel problems from the time a passenger books a flight to boarding the aircraft.”

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