USA. Duty Free Americas has been named as the Overall Concession of the Year at Miami International Airport.
Winners at the airport’s inaugural annual Concession of the Year Awards Ceremony were selected based on excellence in presentation, retailing and merchandising/menu selection; uniqueness of space/street appeal; sales per sq ft; and customer service.
The more than 200 retail and dining locations at the airport were split into size categories determined by annual gross revenue. Concessionaires were judged by an independent panel including representatives from Bayside MarketPlace, the Greater Miami and the Beaches Hotel Association, the Greater Miami Convention and Visitors Bureau and luxury retail brand Swarovski.
“Second only to our airlines, our shops and restaurants are without a doubt the most visible and most important aspects of our airport,” said Miami-Dade Aviation Director Emilio González.
“We are extremely proud of each Concession of the Year winner for their dedication to service excellence, and for setting the pace for all of our concessionaires.”
Here is the full list of winners:
Small Concessionaire of the Year (North Terminal): Miami Heat
Small Concessionaire of the Year (South Terminal): Miami News Connection
Small Concessionaire of the Year (Central Terminal): GNC
Medium Concessionaire of the Year (North Terminal): Icebox Café
Medium Concessionaire of the Year (Central Terminal): Chili’s Too
Large Concessionaire of the Year (North Terminal): Ocean Drive
Overall Concession of the Year: Duty Free Americas
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Duty Free Americas CEO Jerome Falic (centre) and company executives received the 2015 Overall Concession of the Year award from Miami International Airport’s Concession Business Development Chief Adrian Songer (far left), Director Emilio González (third from left) and Assistant Director for Business Retention and Development Gregory Owens (far right) |
