Travel retail technology company Omnevo has extended its partnership with Alpha Flight Services UAE (part of dnata), continuing to support the onboard digital retailing and catering programme, as well as back-office logistics, through its integrated platform.
The continued multi-year collaboration enhances management of onboard retail inventory and crew meal processes across Air Arabia’s operations, with Omnevo’s integrated retail technology platform streamlining workflows.
The solution spans catering, logistics and onboard teams, enhancing visibility and coordination to support consistent service delivery.
Omnevo Interim CEO Peter Coelho said: “We are delighted to continue our partnership with Alpha Flight Services UAE. By combining our crew meal application with our back-office logistics platform, we connect operational processes from catering to onboard service.
“This enables greater efficiency for airline teams while supporting a reliable and consistent experience for crew and passengers.”
The partnership enables the Middle East inflight catering and logistics provider to support Air Arabia’s operational needs as the airline expands its network and passenger volumes.
Alpha Flight Services UAE Managing Director Mark Whelan said, “As Omnevo’s launch airline catering partner, we are pleased to continue our successful collaboration.
“Omnevo’s technology plays an important role in connecting catering logistics with onboard service delivery, giving our teams greater operational visibility, efficiency and analytics.
“As our operations continue to grow, having integrated digital tools like this helps ensure we can scale services while maintaining the reliability and quality standards our airline partners expect.”
Through its collaboration with Alpha Flight Services, Air Arabia has advanced the digitisation of its onboard retail and catering operations.
Omnevo’s integrated platform connects catering logistics, crew processes, inflight retail and pre-order services, within a unified digital ecosystem to replace manual, paper-based processes.
These operational improvements have strengthened supply chain visibility, increased efficiency in onboard inventory management, and provided new ancillary revenue opportunities while enhancing the overall passenger experience.
Further details on Air Arabia’s onboard digital transformation are available in Omnevo’s case study, ‘Air Arabia: On the Path to Becoming Digital Revenue Leaders’, on its website. ✈
