INTERNATIONAL. Heathrow Airport’s T2 Plaza Premium Lounge has scooped the ‘World’s Best Independent Airport Lounge’ accolade for the fourth consecutive year at the 2019 World Airline Awards.
Plaza Premium Lounges in Hong Kong and Brisbane were also ranked among the world’s top 10.
The Skytrax’s World Airline Awards are determined through an annual airline customer satisfaction survey of global air passengers.
Plaza Premium Group Founder and CEO Song Hoi-see said: “It is such a pleasure for Plaza Premium Lounge to once again be named as World’s Best Independent Airport Lounge, not to mention our deepest gratitude for millions of global travellers and our dedicated team around the world that strives to make travel better every day.
“As the world leader in airport hospitality, we are committed to continuously enhancing our experience to alleviate the pain points of travellers.
He added: “In the past year, we have put in much effort into upgrading our service quality and adding new features – from zone planning, ambient design, furniture selection and food and beverage offerings to facilities that cater to different travel types. Our goal remains unchanged, that is to create a journey to make travel better for all travellers.”
Recent improvements to Plaza Premium Lounges include the addition of vegetarian dietary options and hydration stations with fruit-infused water.
Plaza Premium First was also launched last year featuring à la carte dining in an area of the lounges known as ‘Primo’; an ‘AeroBar’ serving a wide selection of Scotch whiskies, tea mocktails and cocktails; and express massage services.
In the past year, Plaza Premium Group has added Plaza Premium Lounges at airports in Ahmedabad in India, Rome in Italy, Cebu in the Philippines, Langkawi in Malaysia and Helsinki in Finland.
The company now has a global network of more than 160 lounge locations in more than 40 international airports across 22 countries.
NOTE: The Moodie Davitt Report is launching a new eZine dedicated to airport lounges (paid and unpaid), hotels and other hospitality services in July. For more details, please contact Irene Revilla by emailing irene@moodiedavittreport.com.
