USA. Industry veterans Peter Burgoyne and Byron Anderson have joined forces to launch Arrivals, a specialist design practice serving the airport retail, hospitality and food & beverage sectors.
Having founded Stack Partners and BDL Partners, respectively, Burgoyne and Anderson are combining decades of experience to offer the travel retail sector design solutions guided by the mantra: ‘Your design partners have never sat in your seat. We have.’
Burgoyne has been recognised as a design and brand leader across airport concessions, branded and speciality retail, hospitality, food & beverage and luxury for 25 years.
Among his career highlights was a stint serving as Design Lead for leading US airport F&B concessionaire OTG during the US$140 million redevelopment of Newark Liberty International Airport, while also overseeing the company’s airport portfolio across the country.
With a career spanning 30 years, Anderson has created brand strategies and environments for some of the world’s leading businesses, including global energy companies and major convenience retailers across North America, Europe, the Middle East and Latin America.
He describes his approach as “sitting at the intersection of consumer insight, brand strategy and physical environment – understanding not just how a space looks, but how it performs for the people moving through it”.
Arrivals offers comprehensive design solutions, from strategy to delivery.
The partners said, “We work as your owner’s representative or business consultant – strategic partner or hands-on specialist, depending on what you need.
“Terminal programme strategy, concession mix planning, airline and authority relationships, gate-hold studies, GC oversight, operations alignment, fit-out supervision. A senior operator in your corner who has done it before and knows what it actually costs.
“We scale to what you need. One RFP package or a two-year terminal programme. A single location or a national roll-out. If you have a project, a problem, or just a question – we are the right call.”
They added: “A concession opportunity deserves the right team behind it. Whether you are developing a new concept, preparing an RFP response, managing a terminal programme, or thinking about what the next brief should look like, let’s talk.” ✈
