INDIA. Bengaluru Kempegowda International Airport has introduced contactless passenger processing information desks.
Available at four locations in the main terminal, these virtual desks enable passengers to have real-time conversations with airport staff located remotely, over touch-free video.
A passenger standing in front of the virtual desk activates the sensors to begin the interaction. Passengers can use this facility around the clock for information related to the airport, facilities, flights, F&B and transport.
The airport operator Bangalore International Airport Limited (BIAL) said it introduced the virtual information desk to offer passengers a touch-free and safe way to seek assistance and information without face-to-face human interaction.
The service is currently available in English, Kannada and Hindi. BIAL and airline staff will also be available at the terminal to provide information and assistance to passengers, as required.
BIAL commenced the roll out of its “contactless journey” from parking to boarding at the airport in May 2020. Some of the key areas of the process include DigiYatra (biometric-based self-boarding), self bag-drop, contactless check-in, retail and F&B, as well as touch-free hand sanitisers.
