INTERNATIONAL. AirlineRatings.com has named Qatar Airways as the world’s top airline for 2021 in its annual Airline Excellence Awards.
Qatar Airways also clinched the Best Middle East Airline, Best Catering, and the Best Business Class awards.
The Doha-based carrier was followed in the Top 20 by:
2. Air New Zealand
3. Singapore Airlines
4. Qantas
5. Emirates.
6. Cathay Pacific
7. Virgin Atlantic
8. United Airlines
9. EVA Air
10. British Airways
11. Lufthansa
12. ANA
13. Finnair
14. Japan Air Lines
15. KLM
16. Hawaiian Airlines
17. Alaska Airlines
18. Virgin Australia
19. Delta Air Lines
20. Etihad Airways.
To be named in the Top 20, airlines must achieve a seven-star safety rating and demonstrate leadership in innovation for passenger comfort.
AirlineRatings.com Editor-in-Chief Geoffrey Thomas said: “We are focused on leadership and airlines that innovate to make a real difference to the passenger experience. In our evaluation, we also consider the audited feedback from passengers on our website.”
[Qatar Airways won a Special Judge’s Award for Inspiration in Crisis at The Moodies 2020 Awards.
The judges singled out this video from for its poignant conveying of a simple-sounding yet hugely complex mission to get people home to their loved ones as the pandemic raged. The judges said:“ Qatar Airways has played an inspirational, arguably unrivalled, leadership role throughout the COVID-19 crisis, one beautifully personified by a cabin crew member interviewed in this heartwarming film. She says simply, ‘We will bring you home.’”
Qatar Airways was ranked number one by Airline Ratings because of its cabin innovation, passenger service, and its dedication and commitment to continue to operate throughout the COVID pandemic.
The airline has a host of industry firsts. First to complete IATA’s important IOSA safety audit; first to be fully COVID audited and compliant by both AirlineRatings and Skytrax; and among the first to trial IATA’s COVID Safe Travel Pass.
Air New Zealand which took the second position in the Top 20, is always at the forefront of airline awards because of its constant innovation and industry leadership, AirlineRatings.com said. Click here for full article from Airline Ratings.com
From inconclusively negative in London to conclusively upbeat in Qatar The organisations that have flourished most during the recent troubled months and/or those that are best placed to benefit from any recovery are those that have gone through a kind of corporate rebirth. When I look at those that are most strongly placed in various sectors, I see common traits.
First, they moved early in responding to the crisis. Let’s call this the pragmatic stage, getting costs in order and rebasing the business if necessary in terms of output, outlets, routes etc and ‘controlling the controllables’. Second, they displayed an unswerving commitment to excellence (of product and of service) amid crisis.
Third, they put a focus on flexibility – don’t keep doing things the way you did them before in the hope that everything will somehow come right. Fourth, an innovation (and therefore investment) agenda, one based on current and (likely) future realities, not one shaped in the nostalgia of simply pining for a return to 2019. Qatar Duty Free and its parent company Qatar Airways have adopted all those principles – particularly numbers two and four – during the crisis. |
AirlineRatings.com Editor-in-Chief Geoffrey Thomas said: “We are focused on leadership and airlines that innovate to make a real difference to the passenger experience. In our evaluation, we also consider the audited feedback from passengers on our website.”
Qatar Airways was ranked number 1 because of its cabin innovation, passenger service, and its dedication and commitment to continue to operate throughout the COVID pandemic.
The airline has a host of industry firsts. First to complete IATA’s important IOSA safety audit; first to be fully COVID audited and compliant by both AirlineRatings and Skytrax; and among the first to trial IATA’s COVID Safe Travel Pass.
Air New Zealand which took the second position in the Top 20, is always at the forefront of airline awards because of its constant innovation and industry leadership, AirlineRatings.com said.
