PERU. The consumer-facing and commercial vision behind the acclaimed new terminal at Lima Jorge Chávez International Airport is the focus for our latest video & podcast interview in partnership with Airport Dimensions.
The four-part series, titled ‘Explore the Experience Era’, features insights from industry leaders across a range of topics: Reinventing retail, overcoming the space squeeze, personalising the airport experience and digital transformation.
In this episode, The Moodie Davitt Report President Dermot Davitt and Airport Dimensions Senior Vice President of Global Business Development Chris Gwilliam speak to Lima Airport Partners Chief Commercial Officer Norbert Onkelbach about the thinking behind the terminal design, its marketplace concept and key touchpoints for the traveller.
With its new terminal Lima Airport has quickly become a reference point in South America for how it has introduced sense of place across dining and retail alongside a high-class lounge offer among its guest services.
Onkelbach addresses how the airport company is striking a balance between offering variety and ensuring a convenient shopping journey, and talks about its early steps on the digital journey.
He outlines how penetration at the duty-free walk-around store has risen compared to the previous terminal, talks about how lounges are ‘gold’ for LAP and why the choice of brands and concepts has worked well to date.
*Click here for the first interview in the Explore the Experience Era series, with Bangalore International Airport Ltd Vice President Commercial Development Pravat Paikray.
**Click here for the second interview in the series, with London Gatwick Airport Chief Commercial Officer Jonathan Pollard.
***Click here for the third interview in the series, with San Francisco International Airport Chief Financial and Commercial Officer Kevin Bumen and Chief Digital Transformation Officer Iyad Hindiyeh. ✈
