USA. Ontario International Airport has been rated highest in customer satisfaction among airports in California, according to the J.D. Power 2023 North America Airport Satisfaction Study.
The airport also ranked third on the list of medium-sized airports.
As announced last week, the airport will host The Moodie Davitt Report-led 2024 Airport Food & Beverage (FAB) + Hospitality Conference and Awards on 25-26 June.
The airport earned a score of 834 out of 1,000 possible points, the highest score of any California airport in the three airport categories surveyed – mega, large and medium.
Ontario International Airport Authority (OIAA) Board of Commissioners President and Ontario City councilmember Alan D. Wapner said: “We are elated that ONT is recognised among air travellers as a top airport in North America, an honour which I believe is richly deserved as we strive to deliver world-class facilities, amenities and our hallmark hassle-free customer experience.
“We thank the millions of travellers who choose ONT when they fly, our airline partners who bring new services and our concessionaires who provide appealing dining and retail options. We are grateful for their steadfast loyalty.”
The J.D. Power study is based on the responses of more than 27,000 residents from the US and Canada who travelled through at least one airport in either country in the past 30 days.
Travellers rated airports on six factors (in order of importance): terminal facilities, airport arrival/departure, baggage claim, security check, check-in/baggage check, and food & beverage and retail.
OIAA Chief Executive Officer Atif Elkadi said: “We are gratified that of the nine California airports surveyed, ONT had the highest score, 834, an increase from 813 in 2022 when ONT was ranked number eight among medium airports.
“This is a testament to the hard work of our employees and those of our airline and other business partners who strive each day to deliver exceptional service. Our goal is simply to make ONT the airport of choice for travellers in Southern California.” ✈
