INTERNATIONAL. TAV Operation Services has been awarded multiple 5-Star and 4-Star ratings in the 2025 Skytrax Airline Lounge Star Ratings, underlining the strength of its global lounge portfolio.
The ratings successes include several lounges across the company’s Extime and Primeclass brands, as well as the Capital One Lounge at New York John F. Kennedy International Airport, which it operates.
The Skytrax Airline Lounge Star Ratings are widely regarded as a global benchmark for airport lounge quality.
The latest recognitions follow Skytrax’s comprehensive audit programme, which assesses airport lounges against more than 250 product and service criteria, including design, comfort, cleanliness, food & beverage quality, service efficiency and overall passenger experience.
The results point to consistent performance across TAV Operation Services’ international network.
At the top end of the ratings scale, the Capital One Lounge at New York JFK achieved a 5-Star rating, with Skytrax citing its contemporary design, refined atmosphere and highly personalised service delivery.
Primeclass Lounges in Bermuda, both international and domestic, alongside the Primeclass Lounge in Muscat, also received 5-Star status, reflecting what Skytrax described as exceptional hospitality standards, design quality and operational execution.
A further tranche of lounges operated by TAV Operation Services earned 4-Star ratings. These include Extime Lounges at Paris Orly, Paris Charles de Gaulle and Almaty airports.
Primeclass Lounges in Paris Orly, Ankara, Bodrum, Izmir, Riga, Skopje, Batumi, Tbilisi, Bergamo and Medina were similarly recognised, as were the Primeclass Pacifico Lounges in Santiago and the Turkish Airlines Star Alliance Lounge in Washington, D.C., operated by TAV Operation Services.
TAV Airports Chief Commercial Officer and TAV Operation Services CEO Aude Ferrand said: “TAV Operation Services serves approximately 7 million passengers annually, operating more than 110 service points across 19 countries and 29 airports. Our commitment to delivering consistent, high-quality services while remaining deeply attentive to local expectations is being recognised today.
“We are grateful for the trust our guests place in us, and these awards represent a meaningful reflection of our team’s dedication and professionalism. We also extend our sincere thanks to the Skytrax team for their rigorous and independent evaluations.
“Their objective perspective continuously challenges us to refine and improve our services, reinforcing our ambition to remain the leading company in guest experience.
“Together with our airport partners, we remain committed to enhancing airport hospitality by creating comfortable and thoughtfully designed environments that combine contemporary aesthetics, personalised service, and a warm sense of hospitality.” ✈
